Focus on Retail: Engaging with Customers at Every Touch Point
Focus on Retail: Engaging with Customers at Every Touch Point
Gain new insights into the importance of engaging with customers at an emotional and functional level across all touch points. Shaun Smith of Smith+co, Ed Bottini of IBM, and Randy Saunders of Cincom discuss how to invest in more immersive customer experiences by re-engineering processes and guiding your people to deliver winning conversations.




