All posts by Mei_lin_fung

Title Type Datesort icon Views Comments Categories
Did you catch all of these? 10 business models that rocked 2010 Blog 2011-01-05 2,231 0 Innovation
Social Radio - example from Dell Blog 2010-12-12 1,977 0 Social Business
Customer Experience in the Government sector: A Marathon not a Sprint Blog 2010-09-21 1,872 0 Customer Experience, Government / Public Sector
Jawdroppingly fun way to generate Customer Experience! Gamestorming - How an idea ignited Starbucks Blog 2010-07-31 2,479 0 Customer Experience
Managing Healthcare Through Social Networks Blog 2010-07-21 2,932 0 Social Business, Healthcare Services
Re-inventing the purpose of the firm - Customer-centric Capitalism Blog 2010-05-25 2,121 1 Social Business, Customer Experience, Customer Process, Technology Implementation
What is Twitter, a Social Network or a News Media? Blog 2010-05-07 1,873 0 Social Business
Visualizing information - highlighting SAS as a mindful learner Blog 2010-04-18 1,667 0 Customer Analytics
5 exabytes created every 2 days. Up to 2003, that was the total information generated Blog 2010-04-16 2,065 0 Enterprise Technology
Janine Benyus: Biomimicry in action | Video on TED.com Blog 2010-02-25 2,984 0 Innovation
How to stop divide and conquer? No More Corporate Dodgeball 101509 Blog 2010-02-16 1,687 0 Leadership
Jaw Dropping - the future of health...Patients Like Me Blog 2010-02-13 3,793 2 Social Business, Healthcare Services
CRM and E-Government Blog 2010-02-04 2,457 0 Social Business, Voice of Customer, Government / Public Sector
He changed our lives...85th Birthday of the Inventor of the Computer Mouse - Blog 2010-02-02 1,570 0 Enterprise Technology
Social Networks and Maturity ? we have a ways to go IMHO.... Blog 2010-01-30 1,236 0 Social Business
"A higher purpose" CRM in 2010: The experts' predictions Blog 2010-01-12 1,558 0 Service and Support
Health 2.0 and Social Networks - what CRM can learn from Health 2.0 Blog 2009-11-20 4,977 0 Social Business, Healthcare Services
What would Peter Drucker do if he were laid off? Blog 2009-11-17 1,721 0 Leadership, Sales Performance, Service and Support, Digital Marketing
latest trends: Catching up is the new looking ahead Blog 2009-07-16 2,007 0 Leadership, Social Business, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Information Officer
Both Sides Now - Cloudware: A YOUTUBE Primer Blog 2009-04-26 3,063 0 Customer Experience, Enterprise Technology, Chief Information Officer
A Tale of Two Sellers - Adventures on Amazon Blog 2009-03-20 2,386 0 Leadership, Sales Performance, Service and Support, Customer Experience, Customer Strategy
Twitter Demographics - thanks to Social Media Today Blog 2009-03-13 2,712 0 Customer Analytics, Voice of Customer, Chief Customer Officer, Chief Information Officer
Sweet Tweets: Skittle's Adventures on the Digital Frontier Blog 2009-03-05 2,393 0 Leadership, Sales Performance, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Web Analytics, Customer Strategy, Chief Customer Officer, Technology Implementation
Gen Y - The Most Social Internet Generation Blog 2009-01-30 2,933 0 Digital Marketing, Social Business, Voice of Customer, Chief Customer Officer
Social Media in Action - In Your Neighbourhood? Blog 2009-01-28 2,097 0 Social Business, Customer Strategy, Government / Public Sector
"The dogmas of the quiet past are inadequate to the stormy present" Abraham Lincoln Blog 2009-01-28 3,930 0 Customer Analytics, Voice of Customer, Small Business, Customer Information Architecture
Vendor Relationship Management - What Doc Searls is Looking For Blog 2009-01-22 1,959 2 Leadership, Chief Customer Officer, Technology Implementation
Will We Change? CEM Musings on the Obama Inauguration Blog 2009-01-21 1,779 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Performance Management, Chief Information Officer
The Web That Time Forgot: Social Networks in the 1930s, '60s and '70s Blog 2008-06-17 3,208 0 Social Business, Customer Strategy, Chief Customer Officer
Sneakers That Rock Blog 2008-05-28 2,900 0 Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer
Whole Foods ... Whole Customer ... Happy Experience ... Happy Customer Blog 2008-05-18 4,637 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Retail Sales
You Can Learn From "Dell Hell." Dell Did Article 2008-03-11 30,321 5 Leadership, Service and Support, Digital Marketing, Social Business, Computers / Technology, Customer Strategy, Employee Engagement
"Like a Rock Band" CRM Wikipedia Definition Blog 2008-02-01 8,445 5 Chief Customer Officer
Enchanted! Apple Stores Emerge as the "Nordstrom of Technology" Blog 2008-01-06 4,349 7 Service and Support, Computers / Technology, Customer Experience, Customer Process, Chief Customer Officer, Employee Engagement, Telecommunications
Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates Article 2007-12-17 5,451 1 Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Transportation / Travel / Leisure
Social Media Jungle: Don't Get Lost; Get Educated Blog 2007-12-15 3,010 5 Social Business, Chief Customer Officer
Performance Management Is The Key to Success in Contact Centers Blog 2007-12-12 4,543 0 Service and Support, Contact Center, Performance Management, Performance Metrics, Employee Engagement
Emerging from Dell Hell: A Cautionary Tale of Customer Experience Management Blog 2007-11-07 5,712 6 Service and Support, Digital Marketing, Social Business, Computers / Technology, Customer Experience, Voice of Customer
Don't Let Your Contact Center Commit Any of Hammer's Seven Costly Performance Management Sins Article 2007-10-22 3,557 0 Service and Support, Contact Center, Performance Management, Performance Metrics, Chief Customer Officer
Seven Costly Deadly Sins of Performance Measures Blog 2007-06-30 2,622 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Process, Chief Customer Officer, Chief Information Officer
Apply the "People Prescription" to Call Centers Article 2007-01-22 5,176 4 Computers / Technology, Contact Center, Customer Process, Customer Strategy, Healthcare Services, Chief Customer Officer, Employee Engagement
Who Says Government Doesn't Benefit From CRM? Article 2006-05-01 2,596 0 Contact Center, Customer Analytics, Customer Experience, Customer Process, Government / Public Sector, Chief Customer Officer, Chief Information Officer, Technology Implementation
Contact Centers Will Come of Age Article 2006-01-10 1,944 0 Leadership, Contact Center, Customer Experience, Customer Loyalty, Financial Services, Chief Customer Officer
Unless You're Offering Multiple Channels, You May Be Missing Something: ROI Article 2005-10-18 1,880 0 Leadership
Where Does Customer Lifetime Value Fit in Your Strategy? Article 2005-07-26 2,801 0 Leadership, Customer Loyalty, Customer Strategy, Chief Customer Officer
The CRM Investment Primer: How Do You Make the Right Technology Investment In CRM? Article 2005-06-07 2,363 0 Sales Performance, Service and Support, Computers / Technology, Contact Center, Customer Experience, Performance Metrics, Employee Engagement, Technology Implementation
Use, But Don't Misuse, Customer Lifetime Value Article 2004-11-02 5,204 0 Digital Marketing, Customer Loyalty, Customer Strategy, Financial Services, Chief Customer Officer
A Primer: Here's How To Calculate Customer Lifetime Value Article 2004-11-02 22,933 1 Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer
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