All posts by donna_fluss

Title Type Datesort icon Views Comments Categories
Mobility is Making Customer Service Smart Blog 2012-05-16 725 0 Service and Support, Contact Center, Enterprise Technology
Contact Center Shopping List for 2012 Blog 2011-12-08 2,024 2 Social Business, Contact Center, Customer Analytics, Enterprise Technology
Using Social Media for Customer Service – Best Practices for Doing it Right Article 2011-11-24 3,256 0 Service and Support, Social Business, Contact Center
Is CRM Dead? Blog 2011-11-21 2,285 6 Enterprise Technology
The "New" Chief Customer Officer Blog 2011-07-14 2,628 0 Large Enterprise, Leadership, Sales Performance, Digital Marketing, Social Business, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Chief Customer Officer
Great Service is Driven by Corporate Culture Blog 2011-05-11 1,278 0 Leadership, Service and Support, Chief Customer Officer, Employee Engagement
The Rise of Proactive Customer Care Blog 2011-04-13 2,087 0 Service and Support, Contact Center, Customer Experience
Contact Center Goals for 2011 Blog 2011-01-12 3,521 0 Sales Performance, Service and Support, Contact Center, Customer Experience, Customer Loyalty
Making Speech Analytics Findings Actionable Blog 2010-11-16 2,113 0 Contact Center, Customer Analytics, Enterprise Technology
Voice of the Customer in a Multi-Channel World Blog 2010-09-14 12,715 0 Contact Center, Voice of Customer
Who Should Own the Contact Center: The Business or IT? Blog 2010-06-10 2,667 3 Contact Center
Recovering from Failed CRM Projects Blog 2010-04-11 2,677 0 Enterprise Technology
Innovation, Analytics, SaaS and Pricing Enhance WFO Landscape, Giving End Users Better Options and Results Blog 2010-03-10 2,156 0 Contact Center
Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals Article 2010-02-08 8,472 0 Service and Support, Contact Center
Thriving in 2010: Top 5 Priorities for Contact Center Managers Blog 2010-01-13 4,379 0 Leadership, Service and Support, Contact Center, Voice of Customer, Customer Loyalty
What to Expect in 2010 [Contact Center] Blog 2009-12-09 4,204 0 Contact Center, Enterprise Technology, Innovation
DMG Consulting LLC Company Profile 2009-12-03 3,292 0
Contact Center Unified Communications Market, Vendor and Product Guide Research Report 2009-12-03 15,004 0 Large Enterprise, Midsize Business, Contact Center, Enterprise Technology, Chief Information Officer, Customer Information Architecture, Technology Implementation
Is Unified Communications the Next "Disruptive" Customer Service Technology? Blog 2009-12-02 2,655 1 Contact Center, Enterprise Technology, Chief Information Officer, Customer Information Architecture
Voice Self-Service to the Rescue Article 2009-07-31 3,357 0 Service and Support, Digital Marketing, Contact Center, Enterprise Technology, Chief Information Officer
Seven Trends Driving Contact Center Innovation Article 2009-02-20 11,548 2 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Contact Center, Customer Analytics, Voice of Customer, Customer Loyalty, Chief Customer Officer, Chief Information Officer, Innovation
Customer Retention is a Priority for Mobile Phone Providers Article 2009-01-16 11,155 1 Leadership, Service and Support, Digital Marketing, Contact Center, Customer Analytics, Customer Experience, Customer Loyalty, Chief Information Officer, Telecommunications
Speech Analytics Helps Companies Find Meaning in Customer Conversations Article 2007-05-29 6,426 0 Service and Support, Contact Center, Customer Analytics, Enterprise Technology, Chief Customer Officer, Chief Information Officer, Technology Implementation
The QM/Recording Market Looks Bright Article 2006-12-18 2,662 0 Computers / Technology, Contact Center, Chief Information Officer, Technology Implementation
North American Contact Center Outsourcers Wake Up Article 2006-05-08 2,545 0 Leadership, Service and Support, Contact Center, Customer Experience, Chief Customer Officer, Chief Information Officer
Don't Let Marketing Own the Contact Center Article 2005-05-17 2,869 0 Service and Support, Digital Marketing, Contact Center, Employee Engagement
Hosted Contact Center Solutions Are Ready for Prime Time Article 2005-04-19 2,793 0 Service and Support, Contact Center, Chief Information Officer, Technology Implementation
The Next Frontier in Contact Centers? Reining in "Unstructured" Data Article 2005-04-19 2,406 0 Service and Support, Contact Center, Customer Analytics, Chief Information Officer, Technology Implementation
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