All posts by guy1067

Title Type Datesort icon Views Comments Categories
Social customer care: Do customers know? Blog 2012-05-15 153 0 Social Business
Social customer care: Life’s a journey into the unknown Blog 2012-05-11 368 0 Service and Support, Social Business
Social customer care: You are not important! Blog 2012-05-10 757 0 Service and Support, Social Business
Social customer care: Random thoughts on being ungrateful on a Friday night Blog 2012-05-05 473 0 Social Business, Customer Experience
Social customer care and ‘digital literacy’ Blog 2012-03-06 610 0 Social Business
Social customer care: Do you ‘get’ your customer? Blog 2012-02-08 657 0 Service and Support, Social Business
Social customer care: Hypotheses, notions of failure and freedom Blog 2012-01-20 581 0 Service and Support, Social Business
Social customer care becomes a verb Blog 2011-12-06 1,173 0 Service and Support, Social Business, Enterprise Technology
Social customer care: Service without email Blog 2011-11-07 974 0 Service and Support, Social Business
Social customer care: Four quotes and a global conversation Blog 2011-11-04 1,433 0 Service and Support, Social Business
Social customer care: When Twitter and Facebook become traditional Blog 2011-09-08 898 0 Social Business
Social customer care: ‘Socialising’ the humble instruction manual Blog 2011-08-20 1,207 0 Service and Support, Social Business, Customer Experience
Social customer care: @Jowyang, customer care hasn’t changed Blog 2011-08-13 835 0 Service and Support, Social Business, Customer Strategy
Social customer care: The power of apps Blog 2011-08-09 1,019 0 Customer Experience, Enterprise Technology
Social customer care: It’s a way of thinking not a technology Blog 2011-08-07 2,453 0 Social Business
Social customer care: The uncertain possibilities of ‘different’ Blog 2011-08-03 1,663 0 Service and Support, Social Business
Social Customer Care: Dell & Google+ Hangouts as a #custserv channel Blog 2011-07-19 1,251 0 Service and Support, Social Business
Social customer care: Where do you look? Blog 2011-06-22 1,028 0 Service and Support, Social Business, Contact Center, Customer Experience
Social customer care: Moving beyond transactional customer relationships with social media Blog 2011-05-22 2,190 0 Service and Support, Social Business, Contact Center, Customer Experience
Social customer care: Thinking about the wait Blog 2011-05-20 1,138 0 Service and Support, Social Business, Contact Center, Customer Experience
Social customer care: Back to basics, it’s about customer service, not social Blog 2011-05-18 857 0 Service and Support, Social Business, Customer Experience
Social customer care: The gamification of customer service…a thought in progress… Blog 2011-05-05 1,165 0 Service and Support, Contact Center, Customer Experience
Social customer care: Zendesk’s ‘nifty’ real-time support map Blog 2011-04-14 1,216 0 Service and Support, Enterprise Technology
Social customer care: QR codes and self serve Blog 2011-03-22 1,264 0 Service and Support, Social Business
Social customer care: The power of visualising our service ecosystem Blog 2011-03-22 1,041 0 Service and Support, Social Business
Social customer care: What’s the role of Google in your customer service? Blog 2011-03-21 1,550 0 Service and Support, Social Business
Building the future of online communities Blog 2011-02-25 1,170 0 Social Business
Social customer care: Jeremiah, I’m struggling with scalability and ‘escape velocity’ Blog 2011-02-25 1,434 1 Service and Support, Social Business, Contact Center, Customer Experience
Social customer care: Rethinking the definition of customer service Blog 2011-02-19 2,141 0 Service and Support, Social Business, Customer Experience
Social customer care: The socialisation of communication channels Blog 2011-02-02 725 0 Service and Support, Social Business, Contact Center, Customer Experience
Social customer care: social objects and #custserv Blog 2011-01-27 1,334 0 Service and Support, Social Business
Social customer care: Robert Burns and social media Blog 2011-01-26 1,491 1 Service and Support, Social Business
Social customer care: My Q&A on Who’s Your Gladys? Blog 2011-01-12 1,191 0 Service and Support, Social Business
Social customer care: Quora as a customer service platform Blog 2011-01-11 1,291 0 Service and Support, Social Business
Social customer care: We want what we want when we want it Blog 2011-01-05 919 0 Service and Support, Social Business
Klout and social customer care: When is someone influential? Blog 2011-01-04 1,183 0 Social Business
Social customer care: Focus on your attitude, not the channel Blog 2011-01-04 809 0 Service and Support, Social Business
Social customer care: Is it scalable? Yes, no, maybe, not sure…hmm!?! Blog 2010-12-22 1,157 0 Service and Support, Social Business
Social customer care: Phones are for texting not speaking, dummy! Blog 2010-12-17 899 0 Service and Support, Social Business
A visual social customer care primer Blog 2010-12-17 950 0 Service and Support, Social Business
Social customer care: Do #custserv surveys help build customer relationships Blog 2010-12-15 1,244 2 Service and Support, Social Business
Social customer care: Providing help ‘at source’ on Facebook Blog 2010-12-10 924 0 Social Business
Social customer care & Klout Blog 2010-12-07 1,500 0 Social Business, Enterprise Technology
Social customer care: A customer’s perspective of social #custserv Blog 2010-12-06 812 0 Service and Support, Customer Experience
Social customer care: What’s more important – a complaint via Twitter or email? Blog 2010-12-06 1,602 0 Service and Support, Social Business
Social customer care: There’s a number for all seasons Blog 2010-12-03 1,312 0 Service and Support, Social Business
Social customer care: Take the guesswork out of being open Blog 2010-11-27 963 0 Service and Support, Social Business
The riddle of replying on Twitter Blog 2010-11-25 851 0 Social Business
My response to Brian Solis’ – Social Business Takes a Human Touch, No Really Blog 2010-11-19 1,146 0 Social Business
Social customer care: Random thoughts on complaining and ‘real-time’ Blog 2010-11-16 915 0 Service and Support, Social Business
Pay with a bump: A sign of things to come Blog 2010-11-12 873 0 Customer Experience
Social media customer service: Software doesn’t make you open, authentic or empathetic Blog 2010-10-13 1,212 0 Service and Support, Social Business
Social media customer service: Being social doesn’t mean you’re helpful Blog 2010-10-11 1,033 0 Service and Support, Social Business
Social media customer service: Letting your customers create a support platform Blog 2010-10-11 1,111 0 Service and Support, Social Business
Social Media and Customer Service Article 2010-09-30 5,007 0 Service and Support, Social Business, Customer Experience
Social media customer service: What are my opening hours? Blog 2010-08-16 1,110 0 Service and Support, Social Business
Social media customer service: An open apology, it’s taken me awhile to wake up Blog 2010-07-27 1,323 0 Service and Support, Social Business
Social media customer service: the revolution is in the mindset not the tools Blog 2010-07-20 1,751 0 Service and Support, Social Business
The diversity of social media customer service Blog 2010-06-03 1,193 0 Service and Support
The paranoia of measuring everything and nothing Blog 2010-04-30 1,154 0 Customer Experience, Performance Metrics
What’s the ROI of social media? Dunno, what do you want it to be? Blog 2010-04-27 1,670 1 Service and Support, Social Business
The rise of social knowledge Blog 2010-03-04 1,298 1 Social Business
Twitter customer service fail Blog 2010-02-12 1,589 3 Service and Support, Social Business
Random thoughts on the impact of social media on customer service, complaints, companies Blog 2010-02-02 1,366 0 Service and Support, Social Business
The myth of social media customer service Blog 2010-01-29 1,931 1 Service and Support, Social Business
Social media + language Blog 2010-01-18 1,256 0 Social Business
Media140: social media customer service and the shouty man Blog 2010-01-17 2,388 1 Service and Support, Social Business
Social media customer service: It’s all about attitude Blog 2010-01-15 2,044 0 Service and Support, Social Business
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