All posts by hkotadia

Title Type Datesort icon Views Comments Categories
Big Data: Will Open Source Software Challenge BI & Analytics Software Vendors Blog 2012-02-04 495 0 Customer Analytics, Enterprise Technology
Big Data Analytics a Key Enabler for Social CRM – Airlines Case Study Blog 2012-02-02 1,033 0 Social Business, Customer Analytics
Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies Blog 2012-01-09 704 1 Customer Analytics
3 New Year’s Resolutions that should be on Every CEOs List for 2012 Blog 2011-12-31 1,205 0 Social Business
2012: Year of Empowered and Assertive Digital Customer Blog 2011-12-29 1,454 0 Social Business
FedEx learns Social CRM lesson, the hard way! Blog 2011-12-22 896 0 Social Business
Why ‘Social’ will drive growth in 2012 Blog 2011-12-21 1,020 2 Social Business
Forget Black Friday, how about “Social Media Saturday”? Blog 2011-10-20 630 0 Digital Marketing, Social Business
Why Industrial Era Marketing Won’t Work in the Age of Social Media Blog 2011-10-16 1,590 0 Digital Marketing, Social Business
Key to Social CRM success: Go Local! Blog 2011-10-14 806 0 Digital Marketing
Remembering Steve Jobs (1955-2011) Blog 2011-10-08 811 0 Innovation
Social CRM Case Study: Netflix Vs. Blockbuster Blog 2011-10-04 1,181 0 Social Business
Netflix’s self-made CRM crisis and how Social CRM can help Blog 2011-09-25 1,455 0 Social Business, Voice of Customer
Social Media and the Rise of Consumer to Consumer (C2C) Marketing Blog 2011-09-11 1,049 0 Digital Marketing, Social Business
Social CRM Market Size Undervalued? Blog 2011-09-08 1,574 0 Social Business, Enterprise Technology
Why Social CRM? Because “The Consumer Isn’t a Moron; She is Your Wife” Blog 2011-07-13 695 0 Digital Marketing, Social Business
Wanna Save on Customer Support Costs? Outsource it to Your Customers! Blog 2011-07-10 902 0 Social Business, Enterprise Technology
Move over Customer Support, it’s time for Customer Engagement Blog 2011-07-05 814 0 Service and Support, Social Business
Case Study: How Smart Phone technology is changing “Retailing” Blog 2011-06-25 1,333 0 Social Business, Enterprise Technology, Retail Sales
5 Key Tech Trends driving Social CRM Blog 2011-06-19 2,943 0 Social Business, Enterprise Technology
Looming Talent Crunch in Social CRM Blog 2011-04-17 2,039 0 Social Business, Enterprise Technology
Why CRM ain’t CRM if it isn’t Social Blog 2011-03-06 2,180 0 Social Business, Enterprise Technology
Why future of Retailing is Social Blog 2011-01-13 1,427 0 Social Business, Retail Sales
Collaborative Consumption: How it will disrupt “traditional” Business Models Blog 2011-01-10 2,350 1 Social Business
Wanna see Social CRM ROI? Here it is! Blog 2011-01-07 1,571 0 Social Business, Customer Experience
10 great Enterprise 2.0 presentations to ring out 2010 Blog 2011-01-02 3,087 0 Social Business, Enterprise Technology
Social Intranet – Unleash the power of Enterprise Blog 2010-12-29 1,439 1 Social Business
How to measure Social CRM ROI Blog 2010-12-24 3,330 3 Social Business
Should CEOs Tweet? Best Buy CEO @BBYCEO shows the way Blog 2010-12-20 1,389 0 Leadership, Service and Support, Social Business
KLM Surprise: Is it Social CRM? Blog 2010-11-27 2,339 2 Enterprise Technology, Technology Implementation
Social CRM and Customer Advocacy Programs: Case Study Blog 2010-11-26 2,451 0 Social Business, Customer Loyalty
Loyalty Programs are Passé, how about Customer Advocacy Program? Blog 2010-11-22 2,704 0 Service and Support, Customer Experience, Customer Loyalty
3 Reasons why you should provide Customer Support on Social Media Blog 2010-11-13 1,600 0 Service and Support, Social Business
How Social Media will disrupt the traditional “Retailing” Model Blog 2010-10-31 7,389 6 Social Business
Recipe for a “Social” Burger Blog 2010-10-17 1,540 0 Digital Marketing, Customer Loyalty, Innovation
Enable, Empower, Engage: Key to Social CRM Success Blog 2010-10-13 3,431 0 Social Business
Tablet PCs: The Coming Revolution Blog 2010-08-10 2,398 0 Enterprise Technology, Innovation
Social Media: For Artists, Small Biz and Non-profit Organizations Blog 2010-08-02 1,375 2 Social Business, Hospitality / Entertainment, Non-Profit / Associations
Social CRM: Thinking Outside the “Call Center” Box Blog 2010-08-01 3,309 0 Social Business, Contact Center
SAP’s Growth Strategy: Mobile, On-Demand and Analytics Blog 2010-07-31 2,161 0 Social Business
Cognitive Surplus and Social Business: Win-Win Strategy Blog 2010-07-25 2,277 0 Social Business
Social Media and future of Advertising Blog 2010-07-23 4,270 0 Social Business
Old Spice: The best Social CRM campaign till date Blog 2010-07-20 7,328 6 Digital Marketing, Social Business
How IT Services Companies can Thrive in the Age of Cloud Blog 2010-07-12 5,965 0 Enterprise Technology
Cognitive Surplus: Implications for Social CRM Blog 2010-07-05 4,108 0 Social Business
From Search to Share: How Google can win in Social Age Blog 2010-06-19 4,179 0 Social Business
Knowledge Management critical in Social CRM Blog 2010-06-17 2,580 0 Digital Marketing, Social Business
Social Media: The New Front End of CRM System Blog 2010-06-16 5,808 0 Digital Marketing, Social Business
Why Social Media will drive adoption of SaaS CRM Blog 2010-06-06 5,331 5 Social Business, Enterprise Technology
CRM Paradigm Shift Blog 2010-05-30 6,756 4 Social Business, Customer Analytics, Enterprise Technology
5 Lessons Social CRM can Learn from CRM Blog 2010-05-17 5,951 4 Social Business
How IT Services Companies can prepare for Social CRM opportunity Blog 2010-05-12 2,787 2 Social Business
Social CRM: M&A deals indicate market consolidation. Who’s Next? Blog 2010-05-09 2,209 0 Social Business, Enterprise Technology
Social CRM: Don’t wait for Social Media “Oil Slick” Blog 2010-05-06 3,361 0 Digital Marketing, Social Business
Social CRM: Huge opportunity for IT, BPO Companies Blog 2010-05-03 5,914 6 Social Business, Enterprise Technology
Rise of Social CRM and how IT & BPO Companies can Profit from it Blog 2010-04-18 2,136 0 Social Business, Enterprise Technology
Definition of Social CRM – Questions & Answers Blog 2010-04-14 4,659 0 Social Business
Definition of Social CRM – Explained! Blog 2010-03-28 10,287 6 Social Business
LinkedIn CEO on the Professional Network and Going Public Blog 2010-03-27 2,070 0 Social Business
How Customer Engagement will determine winning brands in Social Era Blog 2010-03-14 9,027 3 Digital Marketing, Social Business
Reasons why Foursquare is the hottest Social Network on the web Blog 2010-03-13 2,769 0 Social Business
Secret of Ford’s Social Media Success Blog 2010-03-12 3,765 0 Social Business
What if James Cameron directs Avatar like movie on Social CRM …. Blog 2010-03-07 1,823 0 Social Business, Innovation
Social CRM: Take the Leap of Faith Blog 2010-03-07 3,245 2 Social Business
Perfect Tango: Social Media and Smart Phones Blog 2010-03-04 2,324 0 Social Business, Enterprise Technology
Social Games market to touch $15 Billion in 5 years! Blog 2010-03-01 1,681 0 Social Business
What does it take to succeed in Social Games? Blog 2010-02-27 1,381 0 Social Business
Facebook and Social Games Blog 2010-02-27 1,386 0 Social Business
Social Media Vision 2020 Blog 2010-02-27 1,966 0 Social Business
Social Media turning Marketers into Media Companies? Blog 2010-02-15 1,992 0 Digital Marketing, Social Business
Really? Social Media Better Done “In house” Blog 2010-02-08 1,496 0 Social Business
Cisco and Pepsico CEOs on Social Networking Blog 2010-02-06 2,976 1 Social Business
Should Companies restrict Employees’ Social Media use? Blog 2010-02-03 2,852 0 Leadership, Social Business
Definition: Social CRM Blog 2010-01-30 5,399 0 Social Business
Social Media and Real Time News Blog 2010-01-28 1,102 0 Social Business
Dear CEOs, please Tweet! Blog 2010-01-26 1,698 0 Social Business
Socialnomics author Erik Qualman on impact of Social Media Blog 2010-01-24 1,428 0 Social Business
Social CRM: Top priority for CMOs Blog 2010-01-23 4,620 6 Leadership, Social Business
Kodak CMO Jeff Hayzlett on his use of Twitter Blog 2010-01-21 1,491 2 Social Business
CES 2010: Cool Tech Toys! Blog 2010-01-10 1,858 0 Enterprise Technology
What Comes Next in Social Media? Blog 2010-01-10 1,119 0 Social Business
2010: The Rise of Social Media in Asia Blog 2010-01-09 4,051 0 Social Business
Employees Are Social Media Marketers Blog 2010-01-07 1,678 0 Social Business
Top 50 Facebook Pages Blog 2010-01-05 2,081 0 Social Business
2010: Year of Social CRM Blog 2010-01-03 17,981 14 Social Business
Goodbye 2009, Welcome 2010 Blog 2010-01-01 4,785 0 Enterprise Technology, Innovation
Social Media and Divorce Blog 2009-12-30 1,805 0 Social Business
Social Media: Platform or Provocation for Innovation? Blog 2009-12-23 1,716 0 Social Business, Innovation
Secret of Dell’s Social Media Success Blog 2009-12-23 2,548 0 Social Business, Computers / Technology
Social Media: Hype or Real? Blog 2009-12-21 1,278 0 Social Business
What drives Company valuation in Social Media? Blog 2009-12-20 1,759 0 Social Business
Social Media and Employee Engagement: Case Studies Blog 2009-12-20 3,465 0 Social Business
TED Talk by Alexis Ohanian on How to make a splash in Social Media Blog 2009-12-18 2,137 0 Social Business
Social Media ROI for Dummies Blog 2009-12-17 3,959 2 Social Business
B2B: Business Case for Social Media Blog 2009-12-16 1,784 0 Social Business
Social Media and Co-creation of New Products: Del Monte Case Study Blog 2009-12-15 3,763 0 Social Business, Innovation
Tiger Woods, Brand Crisis and Social Media Blog 2009-12-14 351 0 Social Business
Why NOW is the time to invest in Social CRM Blog 2009-12-13 435 0 Social Business
Brand Advocacy and Social Media Blog 2009-12-12 1,570 0 Social Business
CDC’s Social Media Initiatives Blog 2009-12-11 1,012 0 Social Business
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