All posts by shoekstra
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Can Good Customer Service Reduce Lawsuits? | Blog | 2010-05-04 | 1,347 | 0 | Service and Support |
| Can You Call Back? Customer Service Tip | Blog | 2010-04-26 | 1,540 | 0 | Service and Support |
| Rewarding Great Customer Service | Blog | 2010-04-21 | 1,178 | 0 | Service and Support |
| So What Are You Waiting For? Prioritizing Great Customer Service | Blog | 2010-04-14 | 1,312 | 0 | Service and Support |
| Let's go Team! Leverage Teamwork and Improve Customer Service | Blog | 2010-04-05 | 1,984 | 0 | Service and Support |
| The Importance of Keeping Clients | Blog | 2010-03-12 | 2,563 | 0 | Service and Support, Customer Loyalty |
| Why Didn't You Just Tell Me? Great Customer Service and Computer Passcodes | Blog | 2010-03-08 | 1,172 | 0 | Service and Support |
| Great Customer Service via Operational Excellence | Blog | 2010-02-24 | 2,340 | 1 | Service and Support, Customer Process |
| Great Customer Service: Changing the Culture | Blog | 2010-02-19 | 1,785 | 0 | Service and Support |
| How Much Do Your Clients Love You? | Blog | 2010-02-14 | 1,175 | 0 | Customer Loyalty |
| How much is it worth? Great Customer Service | Blog | 2010-02-08 | 1,143 | 0 | Service and Support |
| Clients, Employees and Shareholders: How To Achieve a Culture of Excellent Service that Doesn't Break the Bank | Blog | 2010-02-01 | 1,075 | 0 | Service and Support |
| Are We There Yet? The Service Journey | Blog | 2010-01-27 | 1,186 | 0 | Service and Support |
| It Doesn't Fit - Customer Service / Client Experience Contest | Blog | 2010-01-22 | 1,566 | 0 | Service and Support, Customer Experience |
| Yikes! We Bought The Best to Improve Our Clients' Experience... We Didn't Want THAT to Happen! | Blog | 2010-01-18 | 1,116 | 0 | Service and Support |
| Please Check 'Excellent' for the Children: The Problem with Client Loyalty Surveys | Blog | 2010-01-07 | 1,255 | 0 | Voice of Customer, Customer Loyalty |
| Take the Risk to Deliver Great Service | Blog | 2010-01-03 | 965 | 0 | Service and Support |
| 2010 Employers' Resolutions for Customer Service | Blog | 2009-12-26 | 462 | 0 | Service and Support |
| Celebrate The Service Journey! | Blog | 2009-12-18 | 1,346 | 0 | Service and Support |
| Is the Bar You Set for Excellent Customer Service Too Low? | Blog | 2009-12-14 | 1,122 | 0 | Service and Support |
| The Power of Consistency | Blog | 2009-12-10 | 399 | 0 | Service and Support |
| Beware the Canned E-mail Responses | Blog | 2009-12-05 | 413 | 0 | Service and Support |
| Think You Already Know What Your Clients Think of You? | Blog | 2009-11-19 | 1,165 | 0 | Service and Support |
| Attitude of Indifference - Service Recovery Tips | Blog | 2009-11-13 | 2,615 | 0 | Service and Support |
| Plan for a Great Service Recovery Experience | Blog | 2009-11-10 | 3,971 | 0 | Service and Support |
| Budget for a Great Client Experience | Blog | 2009-11-04 | 1,075 | 0 | Service and Support |
| Get It Right! Great Customer Service Made Simple | Blog | 2009-11-01 | 1,166 | 0 | Service and Support |
| Pampered Clients: Great Customer Service via Technology | Blog | 2009-10-29 | 1,168 | 0 | Service and Support |
| Customer Complaints Are Good! Really! | Blog | 2009-10-25 | 1,308 | 0 | Service and Support |
| Wowing your Clients - Creating Raving Clients | Blog | 2009-10-22 | 1,095 | 0 | Service and Support |
| What language do you use? - Customer Service Tips | Blog | 2009-10-16 | 995 | 0 | Service and Support |
| If I Give Good Customer Service Do I have A Competitive Advantage? | Blog | 2009-10-12 | 2,243 | 0 | Service and Support |
| Who Represents Your Client? | Blog | 2009-10-02 | 1,402 | 0 | Service and Support |
| What Gets Rewarded? Tips for Implementing Great Customer Service | Blog | 2009-09-28 | 1,286 | 0 | Service and Support, Performance Management, Performance Metrics, Employee Engagement |
| Mr. / Ms. Front-Line Employee: You Are Important To Us, Really, No Really You Are ... | Blog | 2009-09-21 | 1,811 | 2 | Service and Support |
| Are You a Good Client? | Blog | 2009-09-15 | 1,100 | 0 | Service and Support |
| What Gets Measured Gets Done - Leading Customer Service | Blog | 2009-09-13 | 1,017 | 0 | Service and Support |
| Service Pays Even In a Poor Economy | Blog | 2009-09-04 | 897 | 0 | Service and Support |
| The Power of Social Media | Blog | 2009-08-31 | 1,461 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
| There Are So Many Weeds It is Hard To See the Forest From The Trees - Leading Customer Service | Blog | 2009-08-30 | 1,194 | 0 | Service and Support, Employee Engagement |
| I'm Leading a Service Culture, So Why Aren't They Following? | Blog | 2009-08-26 | 2,200 | 0 | Service and Support, Employee Engagement |
| What Does Your Voice-mail Message Say About You? | Blog | 2009-08-20 | 2,349 | 0 | Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Tips to Provide Best-in-Class Customer Service | Blog | 2009-08-20 | 4,875 | 4 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer |
| So you say you're customer-service oriented? | Blog | 2009-08-18 | 8,305 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education |
| Stop complaining | Blog | 2009-08-18 | 1,442 | 0 | Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Customer Management Education, Employee Engagement |
| Whose time do you value? | Blog | 2009-08-18 | 1,156 | 0 | Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Making Customers Feel Welcome When They Visit Your Store | Blog | 2009-08-17 | 3,461 | 0 | Service and Support, Retail Sales |
| What does your E-mail say about you? - 13 Customer Service Tips | Blog | 2009-08-15 | 1,277 | 0 | Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Customer Management Education |
| Telephone Etiquette - 7 Customer Service Tips | Blog | 2009-08-15 | 4,058 | 1 | Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Dealing with Difficult Clients - Eight Customer-Service Tips | Blog | 2009-08-15 | 4,938 | 1 | Sales Performance, Service and Support, Social Business, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Client Visits to the Office - Ten Customer Service Tips | Blog | 2009-08-15 | 1,634 | 0 | Service and Support |
| Susan Hoekstra & Associates | Company Profile | 2009-08-15 | 820 | 0 |
Loading
Community Sponsor
Spaces by Moxie™
Connecting employee collaboration and customer communication into a single suite.
— Exclusive Sponsor of SocialBusinessOne.com —
Blogroll
Featured Resources
- The Power of Text Analytics in Customer Experience Programs
- Consumer Views of Live Help Online 2012: A Global Perspective
- Take Collaboration Tools Off the Shelf and Put Them to Work!
- Maximize social brand management with community. Go beyond Facebook and Twitter.
- Customer Experience Management Maturity: Going Beyond the Single Touchpoint