All posts by mdehaaff

Title Type Datesort icon Views Comments Categories
What the Social World Thought of the Susan G. Komen Debacle This Week Blog 2012-02-04 847 0 Social Business, Non-Profit / Associations
Kindle Fire – On Fire or A Flame Out? Blog 2011-12-28 994 0 Social Business, Customer Analytics, Customer Experience
Roku Taking Flight Blog 2011-12-02 880 0 Customer Analytics, Voice of Customer
Is Facebook Your Next Customer Feedback Tool? Blog 2011-09-13 1,504 0 Social Business, Customer Experience
Social Media in Latin America Blog 2011-08-15 1,570 0 Social Business
Google+ – How many social networks do we need? Blog 2011-07-13 836 0 Social Business, Voice of Customer
Your Voice of the Customer Playbook Blog 2011-07-01 1,203 0 Voice of Customer
Why Sentiment Doesn’t Matter – If You Don’t Know Why Blog 2011-06-03 1,529 0 Social Business, Customer Analytics, Voice of Customer
If you can’t take the Heat, get out of the kitchen! Blog 2011-05-13 1,648 0 Social Business, Customer Analytics
More Customers Are Churning from Their Bank Than Ever Before Blog 2011-04-18 2,225 0 Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Financial Services
Gartner Puts Social and Analytics at the Center of CRM Trends Blog 2011-04-04 2,673 0 Social Business, Customer Analytics, Enterprise Technology, Voice of Customer
The Art of Suggestion And How Text Analytics Can Help You Uncover A Treasure Trove of Customer Suggestions! Blog 2011-03-27 1,736 0 Customer Analytics, Voice of Customer, Innovation
Catching Your Promoters and Detractors “In the Act!” Blog 2011-02-23 2,556 0 Social Business, Customer Analytics, Enterprise Technology, Voice of Customer, Customer Loyalty
Groupon and Their Superbowl XLV Ad Blog 2011-02-07 1,674 0 Digital Marketing, Social Business, Customer Analytics, Voice of Customer
What Does the Social Universe Think of the Super Bowl XLV Teams? Blog 2011-02-04 951 0 Digital Marketing, Social Business
Why was Kim Kardashian the Most Searched For Celebrity in 2010? Blog 2010-12-22 3,599 0 Digital Marketing, Social Business, Innovation
What’s Ahead for Customer Feedback in 2011 Blog 2010-12-20 1,146 0 Customer Experience
A Look Back at Customer Experience in 2010 Blog 2010-12-15 1,915 1 Customer Experience
Leveraging Your Virtual Salesforce Blog 2010-12-01 1,815 0 Sales Performance, Social Business
Why The Internet and Social Media Really Have Made a Profound Difference On Everything Blog 2010-11-22 1,105 0 Social Business
Will Twitter Be The New Customer Service 1-800 Number? Blog 2010-10-20 5,979 7 Service and Support, Social Business
Does Listening to the Voice of the Customer Help Your Business? Blog 2010-08-10 3,439 0 Voice of Customer
The Customer Experience Exec Blog 2010-06-14 1,827 0 Customer Experience
Webcast Interview with Ted Rubin: A Case Study of How to Succeed in Social Media Blog 2010-05-27 1,456 0 Social Business
Sentiment Analysis, Hard But Worth It! Blog 2010-03-12 9,739 1 Customer Analytics, Voice of Customer
Listen, Analyze, Relate, Act Blog 2010-02-26 3,333 0 Customer Analytics, Voice of Customer
Leveraging Communities through Analytic Engines Blog 2010-02-19 2,117 0 Social Business, Customer Analytics, Voice of Customer
Have You Heard the Buzz? Blog 2010-02-16 2,265 0 Social Business, Voice of Customer
The Open Enterprise Blog 2010-02-11 2,092 0 Social Business, Customer Analytics, Voice of Customer
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