All posts by wimrampen

Title Type Datesort icon Views Comments Categories
Sorry NPS, I’m not buying (it).. Blog 2012-05-12 1,223 2 Voice of Customer, Customer Loyalty, Performance Metrics
3 Lenses For Innovation Blog 2012-05-04 807 0 Innovation
What Really Replaces Marketing (Madness).. Blog 2012-04-07 717 0 Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy
How To (Not) Get Smart About Big Data Blog 2012-01-02 901 0 Customer Analytics
Customer Service in 2012 and Beyond Technology.. Blog 2011-12-10 1,153 0 Service and Support, Enterprise Technology
Sorry, Marketing’s 4P framework is not dead.. Blog 2011-11-07 946 1 Digital Marketing, Customer Strategy
E-mail from a Contact Center Manager Blog 2011-11-05 798 0 Contact Center, Employee Engagement
Winning Is a Losing Concept.. Blog 2011-09-15 863 0 Leadership
The Customer Is Always Wrong Blog 2011-09-07 825 0 Service and Support
5 Things You Need To Know About (Social) CRM (Definitions) Blog 2011-09-06 1,032 0 Social Business
Observations why Social CRM isn’t…. Blog 2011-08-12 2,123 0 Service and Support, Social Business
Value Co-Creation Canvas Blog 2011-06-26 1,528 0 Service and Support, Social Business, Customer Strategy
Because it is time you take Customer Service seriously... Blog 2011-02-07 1,840 0 Service and Support, Social Business
Follow-up on Destroying Customer Value: @Telfort is listening.. Blog 2011-01-31 1,064 0 Service and Support, Social Business, Customer Loyalty
Destroying Customer Value Blog 2011-01-20 2,284 0 Customer Experience
Service Design meets (Social) CRM Blog 2011-01-13 2,165 0 Service and Support, Customer Experience
Service Design or Design for Service Blog 2011-01-11 1,816 0 Social Business, Customer Experience
The Future of (Social) Listening: If we knew.. Blog 2011-01-04 2,396 2 Social Business, Voice of Customer
Putting Your Customer at Center? Constrain Yourself, or.. Blog 2010-12-20 3,617 7 Customer Experience, Voice of Customer
Want Your Customers To Talk Sizzle Or Steak? Blog 2010-12-07 2,468 0 Service and Support, Customer Experience, Customer Loyalty
5 Notions To Embrace In Your 2011 Marketing Strategy Blog 2010-11-30 1,775 0 Digital Marketing, Social Business, Customer Experience
Influencer Strategies - We Shouldn't Want Them Blog 2010-08-12 6,201 21 Social Business, Customer Strategy
Why the Old Spice campaign is not Social CRM Blog 2010-07-26 6,800 5 Social Business
Are we “getting” our Customers and Jobs right? Blog 2010-06-22 1,466 1 Social Business, Customer Experience
On The Creation Of Value WITH Social CRM Blog 2010-05-25 5,175 13 Social Business
The Only Thing your Social CRM Strategy Can NOT Do Without Blog 2010-04-11 7,692 24 Social Business, Customer Experience, Customer Strategy, Innovation
The “S” in SCRM is not about Social Media Blog 2010-03-24 2,801 0 Social Business
Social CRM, Communities and Customer Segmentation Blog 2010-03-10 5,557 1 Social Business
From gr8 to Awesomeness – after the #SCRMSummit - Blog 2010-02-19 2,157 0 Social Business
Social CRM – What Relationships Should You Care For, And Why? Blog 2010-02-03 7,552 20 Social Business
Measuring Customer Performance – The Value Co-Creation Way Blog 2010-01-21 4,321 3 Leadership, Customer Analytics, Voice of Customer, Customer Loyalty, Customer Strategy, Performance Metrics
Counting down… Blog 2009-12-31 1,660 0 Service and Support, Social Business, Contact Center
“What I have discovered about Twitter..” Blog 2009-12-21 1,886 0 Social Business
My wish for 2010: Consolidating Strategies Blog 2009-12-17 2,807 3 Social Business
Service Logic and the implications for a new Social Customer Relationships Marketing Logic Blog 2009-11-25 5,153 2 Digital Marketing, Social Business
Is Mr. Paradigm keeping up with Mr. Big? Blog 2009-11-06 1,265 0 Social Business
Failure Demand – A Starting point for Outcome Driven Collaboration Blog 2009-11-02 3,368 1 Service and Support, Innovation
The Next Big Thing is not Social “XYZ” Blog 2009-10-20 2,282 0 Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer, Innovation
Are your Customer Service Metrics aligned with Customer Needs? Blog 2009-10-09 3,827 0 Service and Support, Performance Metrics
The path to Social CRM: Do you have a Portfolio of Real Options? Blog 2009-09-30 2,480 8 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Chief Customer Officer
What a Social CRM Strategy is All About Blog 2009-09-15 3,349 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Strategy, Chief Customer Officer, Chief Information Officer, Innovation
What is the agenda for Customer Services? Blog 2009-09-09 1,983 0 Service and Support, Social Business, Customer Experience, Voice of Customer
Customer Services Isn't Always That Important Blog 2009-09-08 2,034 1 Leadership, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
Metrics – To Fool or Be Fooled – That is the Question! Blog 2009-08-12 1,992 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Performance Metrics, Chief Customer Officer
Don't Just Rule the IVR Out of the Customer Service Experience Blog 2009-08-09 3,463 10 Service and Support, Contact Center, Customer Experience, Customer Process
My Personal Definition of Business with Customer Value Co-creation Blog 2009-08-08 9,361 9 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Innovation
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