All posts by camulli

Title Type Datesort icon Views Comments Categories
5 Reasons Why You Roll Your Eyes Before Calling Customer Service Blog 2012-05-16 577 0 Service and Support, Contact Center, Customer Experience
Speech: Not My Favorite Conversation Strategy Blog 2012-05-09 361 2 Customer Experience
Why a Conversation Bridge Will Eventually Replace Your Toll Free Number Blog 2012-04-27 641 0 Contact Center, Customer Experience, Enterprise Technology, Customer Strategy
Communicate in Context to Build Your Brand White Paper 2012-03-30 6,168 0 Large Enterprise, Leadership, Service and Support, Broadcast / Communications, Midsize Business, Computers / Technology, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Small Business, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Chief Customer Officer, Chief Information Officer, Customer Information Architecture, Hospitality / Entertainment, Innovation, Pharmaceutical, Retail Sales, Telecommunications, Utilities / Energy
What Is Your Contact Center's Mobile Strategy? Blog 2011-07-11 1,773 0 Service and Support, Contact Center, Enterprise Technology
Speak To Your Customers...Before They No Longer Can Speak! Blog 2011-03-29 1,341 0 Large Enterprise, Service and Support, Digital Marketing, Midsize Business, Social Business, Contact Center, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
So what good is Twitter anyway? Blog 2011-02-24 1,937 0 Digital Marketing, Social Business, Contact Center, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
Is Facebook the new AOL? Blog 2011-01-14 1,971 3 Social Business
I applaud the concept, but is Lucyphone causing more harm than good? Blog 2010-08-26 3,092 1 Service and Support, Customer Experience, Innovation
Why Your Customers Should Never Have to Wait on Hold Again White Paper 2010-07-16 15,248 0 Large Enterprise, Service and Support, Midsize Business, Contact Center, Customer Analytics, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Performance Metrics, Chief Customer Officer, Chief Information Officer, Innovation, Technology Implementation, Transportation / Travel / Leisure
Moving Customers "Safely" from Self-Service to Live-Service Blog 2010-04-08 1,794 0 Large Enterprise, Service and Support, Midsize Business, Contact Center, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer, Chief Information Officer
Self-Service: A Bridge Too Far? Blog 2009-10-23 3,362 0 Leadership, Digital Marketing, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer
Better Keep Your Ex-Customers Loyal! Blog 2009-09-18 2,997 2 Digital Marketing, Customer Experience, Customer Loyalty
The Total Economic Impact™ Of Virtual Hold’s Virtual Queuing Solutions Research Report 2009-08-28 15,689 0 Leadership, Digital Marketing, Contact Center, Customer Experience, Customer Loyalty, Chief Customer Officer
Virtual Hold Technology Company Profile 2009-08-28 3,301 0
No Excuses! Time to Leverage Social Media Technology in Customer Service Article 2009-08-07 8,140 3 Service and Support, Social Business, Contact Center, Chief Customer Officer
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