You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started because you can’t decide what to do first. Well, here’s a simplified action plan retailers and others can use to get started using social to improve your customer support.
Steve Majeski is the marketing director for Global Response, a contact center outsourcing company headquartered in southern Florida. Their website is located at www.globalresponse.com
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1 comments 2,066 readsPosted on 2012-02-02
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