In March, RightNow collaborated with the Digital Government Institute (DGI) to present a Breakfast Roundtable Discussion about “The Benefits of the Fully Integrated Multi-Channel Government Contact Center Experience”. It was a huge success and provided a forum for public sector contact center professionals to brainstorm ideas and share best practices.
The event began with a dynamic panel discussion where experts from the Army Training Support Center, the National Cancer Institute and the US Department of Education, discussed the many benefits of empowering customers and agents with 24×7x365 access to information. This dialogue primed audience members for interactive roundtable discussions focused on the continuous improvement of citizen service experiences. Here are some of the highlights:




