Jill Z. McBride

Jill Z. McBride

JZMcBride and Associates
Jill founded JZMcBride & Associates in 1996 to provide marketing, public relations, social media and event planning services and consultation. More than a decade later, the firm serves an impressive roster of consumer, business-to-business and non-profit clients. Jill's contagious energy, personal involvement and extensive industry knowledge infuses every endeavor of the group in order to help her clients grow.
  • 0 comments 480 reads
    Posted on 2012-03-05

    Today is Dr. Seuss’ birthday. And I’m pretty sure he’s turning in his grave.

    I have fond memories of reading The Lorax to my two boys as we cuddled on the couch. Unlike their other favorite Dr. Seuss books, I liked the fact that The Lorax had a message about conservation and protecting the environment.

    When the book was published in 1971, some parents and critics viewed the book as too scary for children. But today, it’s not as common to see such gloomy stories of despair targeted at children and the “go green” movement focuses almost exclusively on positive outcomes to drive revenue. Your soda bottle might tout “recycled packaging!” instead of ”This brand will contribute a gazillion pounds of waste to landfills this year…20% less than last year!” When used incorrectly or unethically, this tactic can snowball into greenwashing, defined as using green marketing or PR to deceptively promote a company as environmentally friendly or consciousness. Luckily...

  • 0 comments 1,408 reads
    Posted on 2011-12-29

    There were plenty of candidates for our list of the top PR blunders of 2011. In most cases the difference between a public relations blunder that irreparably damages your reputation and one that is just a blip on the radar hinges on how quickly, authentically and transparently the company (or the person) responds. The public is incredibly forgiving but their bullish&%t meters are high.

    Netflix – Netflix ticked off millions of customers this fall when CEO Reed Hastings announced he was splitting the company in two, essentially doubling the monthly fees for most users. The public’s response? Rather than choosing one of the two new options, thousands of customers chose to just cancel their account entirely. There was such huge backlash that Netflix stock price plunged, and less than a month later they rescinded their announcement.

  • 0 comments 593 reads
    Posted on 2011-07-28

    We’ve written at length about the sullied reputations of Tiger Woods, Arnold Schwartzenegger and Charlie Sheen and the path to redemption through proactive public relations. In a USA Today editorial titled “How Good Could Come From Murdoch’s Low Journalism,” columnist DeWayne Wickham suggests that Murdoch’s closing his newspaper and apologizing won’t be enough to salvage his reputation.

    Rather, Wickham suggests that Murdoch finance a follow-up to the commission that University of Chicago President Robert Hutchins headed in 1942 to examine the role and duties of the nation’s mass media. (Ironically, Time magazine founder Henry Luce funded the study in an effort to cleanse his own badly stained reputation.)

    To make this effort credible, Wickham says that Murdoch should give a distinguished academic leader freedom to empanel a non-partisan (which is to say not rabidly ideological) committee and the funds to carry out its work. Simply stated, its mission should be to...

  • 0 comments 1,004 reads
    Posted on 2011-07-22

    “I haven’t got the slightest idea how to change people. But I keep a long list of candidates in case I figure it out.” ~ David Sedaris.

    We do a lot of work in the area of loyalty-marketing programs which use recognition and rewards to change customer behavior. But according to bestselling author Joseph Grenny, the real key to changing behavior is harnessing the power of influence. And, when it comes to influence, Grenny says that “we stink.” Consider these examples:

    * Companies spend more than $300 billion annually for training and less than 10 percent of what people are taught sticks.
    * Dieters spend $40 billion a year and 19 out of 20 lose nothing but their money.
    * Two out of three criminals are rearrested within three years.

    If influence is the capacity to help ourselves and others change behavior, then we all want influence, but few know how to get it.

    There are two basic problems of leadership: 1) What should we do (...

  • 2 comments 1,260 reads
    Posted on 2011-07-06

    Fourth of July weekend is traditionally a time of parades, fireworks, cookouts and perhaps a little reflection on what the Founding Fathers intended when they decided to fight for our freedoms including speech and religion.

    I guess the folks at Mardell Stores (operator of Hobby Lobby and Hemispheres) weren’t thinking about the “freedom” part of the “freedom of religion message” when they chose 4th of July weekend to run this full-page advertisement in newspapers across the country. Under a quote from Thomas Jefferson the ad goes on to quote Psalm 33:12 “Blessed is the nation whose God is the Lord” and then provides a web site to download a free Bible for your phone and offers “IF YOU WOULD LIKE TO KNOW JESUS AS LORD AND SAVIOR, CALL NEED HIM MINISTRY AT 1-888-NEED-HIM.”

    I know that Mardel Stores, like Chick-Fil-A is one of a growing group of retail establishments that touts its Christian values via its advertising, but as a public relations and marketing professional...

  • 0 comments 1,474 reads
    Posted on 2011-06-13

    GameStop’s PowerUp Rewards and Best Buy’s Gamer’s Club are in a head-to-head battle for the hearts and minds of the world’s game-playing cyber geeks (where heavy users spend 30 hours a week playing video games!)

    In a speech to 500 retailers at the CRMC conference in Chicago this week, Jenn McMillan, Vice President of Loyalty and CRM for GameStop revealed the exceptional results of it’s PowerUp Rewards loyalty program which launched May 28, 2010.

    Lest you think that video games are child’s play, Game Stop is ranked 262 on the Fortune 500 list and boasts 6,500 stores in 17 countries doing a whopping $10 billion in annual revenue.

    McMillan shared that 67% of Gamestop’s 10 million members have enrolled at the “Pro” level, paying a $14.99 annual membership fee for enhanced benefits noting that “paid programs are not dead.” Nearly 50% of GameStop’s sales are now attached to a PowerUp club membership with the average member spending three times more than non-...

  • 0 comments 1,495 reads
    Posted on 2011-05-13

    Memo to Burson-Marsteller:

    All press coverage is not good press coverage, even when you are a PR agency.

    According to a story in the May 10th Money section of USA Today titled “PR Firms’s Google Attack” Burson-Marsteller, a top-five PR firm, started a “whisper campaign“ aimed at getting newspapers (including USA Today) to run stories about how an obscure Gmail feature, Social Circle, infringes on peoples’ privacy and violates FTC rules. But Google said that Social Circle lets customers make social connections using public and private connections across Google products without skirting privacy.

    The campaign was spearheaded by Burson-Marsteller’s Jim Goldman, a former CNBC tech correspondent, and former political columnist John Mercurio on behalf of an unnamed client. Goldman pitched the Social Circle issue as a huge privacy breach to Google users and an important story for consumers, said USA Today, and Mercurio even offered to ghostwrite an oped column on the...

  • 0 comments 1,162 reads
    Posted on 2011-01-28

    Growing up with the last name Zeitz, I was always at the end of the line and the back of the classroom in school. But did it make me an impulsive shopper? Maybe so.

    In grade school, I disliked how teachers would always choose alphabetically. Since my last name started with a “Z,” I would end up at the back of the line as the Adams and Abbotts of my class picked the best seats and projects. Back then, it struck me as an unfair system and a minor annoyance. Little did I know it might have left an emotional scar that could affect my shopping habits as an adult.

    A new study by researchers at Georgetown University’s McDonough School of Business finds that those with last names falling toward the back end of the alphabet are more compelled to buy early. The reason boils down to the long-held practice of teachers lining their students up in alphabetical order when they were children, notes the study’s authors.

  • 0 comments 1,664 reads
    Posted on 2011-01-27

    If you’re a regular reader of this blog, you might think that we’re a bit obsessed with Starbucks. Or perhaps with coffee in general. Well it’s winter and it’s cold and we like our yummy warm beverages — there’s nothing wrong with that.

    Now Starbucks has made it even easier to get our caffeine fix. And to send them to our friends. Not only can you pay with your iPhone but today Starbucks is launching an electronic gift card program called Starbucks Card eGifts. There are two ways to participate:

    1) Go to the Starbucks Web site and enter which e-mail address to send the funds to. Choose one of the adorable e-card designs, add a personal message and voila. Nothing too complicated — you can specify whether to send a predetermined amount ($5, $10, $15, or $20), or you can send however much you like.

    2) Facebook users are able to connect their account to the eGifts program, and doing so will open up a few different opportunities. You can, of course, more easily...

  • 0 comments 1,340 reads
    Posted on 2011-01-26

    According to USA Today, on Monday, pizza chain Papa Johns will announce plans to give a free large pizza to every American — if the Super Bowl goes into its first-ever overtime. The catch: You must sign up for its online loyalty program before game day (Feb. 6).

    “We’d rather give away millions in free pizzas than spend millions on a spot,” says Andrew Varga, Papa John’s marketing chief.

    Because Papa John’s is an NFL sponsor — advertising in games all season, he says, “We don’t feel the need to make the investment in the game.” The free pizza deal — which he estimates could cost Papa John’s 100,000 pizzas — will be promoted digitally, he says. The chain also will randomly give away pizzas on Super Bowl Sunday to folks who order online.

    According to Papa John’s Facebook page, customers simply need to go to papajohns.com, open an acount and register for Papa Points to “get in the game.” If Superbowl XLV goes into overtime, Papa Johns will offer everyone who...