Jacob Morgan

Chess Media Group

Jacob Morgan is the Principal of Chess Media Group, a social business consultancy that works with clients on developing internal and external social business strategies. Jacob is also the co-author of Twittfaced, a social media 101 book for business, and authors a top ranked AdAge blog on Enterprise 2.0 and Social Business.

Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 3: Technology Adoption and Operational Impact

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Posted on 2012-02-03

This is the third in a series of posts on how the Elizabeth Glaser Pediatric AIDS Foundation (The Foundation), is implementing emergent collaboration strategies and technologies within its organization. You can read part 1 on Business Drivers and part 2 on organizational and culture shifts.

The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

The Foundation, currently working in 17...

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Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 2: Culture and Organizational Structure Shifts

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Posted on 2012-02-01

The first part of this case study on the Glaser Foundation discussing business can be found here.

The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

The Foundation, currently working in 17 countries, was founded in 1988 and experienced significant growth in the last five years, with its employee base increasing from 200 employees in 2006 to over 1,500 in 2011. This was due in part to increased funding from new global health initiatives, such as the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR).

The Foundation is a former client of Chess Media Group. We helped with vendor evaluation, use case development, and definition of business objectives. We...

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Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 1: Business Drivers

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Posted on 2012-01-30

This is the first in a series of posts on how the Elizabeth Glaser Pediatric AIDS Foundation (The Foundation), is implementing emergent collaboration strategies and technologies within its organization. The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

The Foundation, currently working in 17 countries, was founded in 1988 and experienced significant growth in the last five years, with its employee base increasing from 200 employees in 2006 to over 1,500 in 2011. This was due in part to increased funding from new global...

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Emergent Collaboration Vendor Review: Atlassian’s Confluence

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Posted on 2012-01-27

On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The goal of these posts is not to bash or praise vendors but to simply offer an objective view on what various vendors offer so that YOU can decide if they are a good fit for your business. Every post will cover the same elements for different vendors. If you have ideas or recommendations for other items to be covered in these posts then please let me know and I will consider them. Other...

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Collaboration is a Business Requirement

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Posted on 2012-01-24

I find it interesting that when it comes to collaboration; oftentimes it still need to be sold as a line item. I mean, doesn’t that seem a bit ridiculous that a company needs to have someone explain why they need something that can connect their employees together?

Some companies have some type of tool in place and others have nothing but either way it’s still looked at as option that the company may or may not purchase. Perhaps I’m a bit biased or have spent too much time swimming in the collaboration pool but I wonder. What if phones were optional? What if computers and the internet were optional? Mobile devices? What about applications such as Microsoft Office? The reality is that none of these devices, tools, and applications are optional. They are in fact business requirements necessary to operate.

Of course it did take some time for these things to become widespread within organizations but I don’t have any doubt that the same will happen for the new...

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Emergent Collaboration Vendor Review: ThoughtFarmer

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Posted on 2012-01-21

On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The goal of these posts is not to bash or praise vendors but to simply offer an objective view on what various vendors offer so that YOU can decide if they are a good fit for your business. Every post will cover the same elements for different vendors. If you have ideas or recommendations for other items to be covered in these posts then please let me know and I will consider them.

This week I’m taking a look at ThoughtFarmer which is based in Vancouver, Canada. The parent company OpenRoad has been around for 15...

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Where are Collaboration Budgets Being Allocated?

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Posted on 2012-01-18

When it comes to deploying a collaboration solution for the enterprise there are a lot of things to consider especially when it comes to budgets. Towards the end of the 2009 I wrote an article called, “Companies Interested in Enterprise 2.0 Need to Take Strategy Seriously,” which looked at data collected from a 2009 report on collaboration. What I found particularly shocking was the small budget allocation that strategy was receiving. Towards the end of 2011 Chess conducted another survey on the “State of Enterprise 2.0 Collaboration” and one of the topics we looked at was budget allocation.

...

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Emergent Collaboration Vendor Review: Mango Apps

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Posted on 2012-01-13

On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The goal of these posts is not to bash or praise vendors but to simply offer an objective view on what various vendors offer so that YOU can decide if they are a good fit for your business. Every post will cover the same elements for different vendors. If you have ideas or recommendations for other items to be covered in these posts then please let me know and I will consider them.

This week I’m taking a look at Mango Spring (the product itself is called Mango Apps) which is headquartered in Bellevue, Washington and Pune, India. Mango Spring has been around for four years, has 70...

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Collaboration and the Zombie Apocalypse

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Posted on 2012-01-11

Tools are never enough for anything and never will be. If I handed you a cyclotron, a spectrometer, or an atom smasher (yes, all physics tools) you would probably end up hurting yourself (as would I). The same goes if gave you a bulldozer, some wood, bricks, and concrete and asked you to build me a house. We aren’t idiots right? I mean, when we raise our kids we spend a lot of time investing in their education, teaching them and showing them new things. Why then when it comes to anything enterprise related do we assume that all of this goes out the window and that a “tool” is the only thing we need to be successful?

We’re getting lazy and we’re getting complacent. We want to get more but want to do less. We are focusing too much on ourselves and not others. We want to say “we tried” when we really didn’t and we want people to be able to figure things out on their own without helping them. This isn’t good enough. We should be better than that…we NEED to be better...

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My Interview for Salesforce on Collaboration

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Posted on 2012-01-09

Salesforce has been doing some interesting work around collaboration in the enterprise and towards the end of 2011 I was asked to participate in their expert series. I was asked all sorts of questions around collaboration some of which can be seen below, for the full interview which also includes visuals, visit Salesforce.

How would you define social collaboration? What are the benefits?

I’m actually not sure how I would define “social” collaboration as all collaboration is inherently social. Can you have non-social collaboration? If what we are referring to is the use of new tools to collaborate, something I prefer to call “emergent collaboration” (but is becoming quite synonymous with just “workplace collaboration”) then I would define it as, “the use of new...

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