Dileep Srinivasan

Dileep Srinivasan

Cognizant Technology Solutions
Dileep is a Visionary and Thought Leader, engaged in propeling organizations to build effective businesses. His unique strength is also focused on nurturing tomorrow’s leaders to realize their individual potential. He has led organizations in building a 3 – 5 year CRM & Social CRM vision along with strategic roadmaps, that are focused on meeting their investment objectives.
  • 0 comments 801 reads
    Posted on 2011-10-07

    Oct 5th, turned out to become an extremely eventful day at San Francisco’s Oracle Open World.

    It started with quite an ugly twitter battle fueled by the incident by Oracle’s Larry J Elison, cancelling Mark Benioff’s (SFDC) Keynote address. Whatever, be the reason, it certainly ended to be an ugly incident, with counter punches from Benioff and plenty of punches from Larry during his keynote. Added to this, Benioff, decided to address the delegates inviting them to a nearby hotel – St Regis Ame – to the convention.

    Ofcourse, Benioff’s session, ran to packed houses, and those who could not make it were well compensated with a Ipod shuffle voucher from Salesforce....

  • 0 comments 1,481 reads
    Posted on 2011-05-29
  • 0 comments 1,083 reads
    Posted on 2011-05-05
  • 0 comments 1,593 reads
    Posted on 2010-12-07

    In In my previous blog, I talked about what makes an enterprise social. We identified that enterprises need to seek employee community, customer community as well as external communities to get to becoming truly social. This takes time and resources.

    This blog provides a simple 6 step process that organisations can adopt, in order to harness the benefits of the various communities and becoming social.

    Step 1: Identify the communities you wish to target initially

    Choosing which community an enterprise wants to target first, would realy depend on the type of the enterprise. For example a large insurance firm with...

  • 0 comments 3,580 reads
    Posted on 2010-06-12

    In In my previous blog, I talked about what makes an enterprise social. We identified that enterprises need to seek employee community, customer community as well as external communities to get to becoming truly social. This takes time and resources.

    This blog provides a simple 6 step process that organisations can adopt, in order to harness the benefits of the various communities and becoming social.

    Step 1: Identify the communities you wish to target initially

    Choosing which community an enterprise wants to target first, would realy depend on the type of the enterprise. For example a large insurance firm with thousands of agents employed, or a large retail bank with thousands of employees in their branches would greatly benefit if their employees are social. Companies more focused on...