A post I wrote about the power of social media in relation to customer service (you can find it here) was recently tweeted and commented on by one of my Twitter followers @tomswift. In that post I talk about the power of social media in affecting the reputation of companies with potential customers. With social media, disgruntled customers now have huge megaphones with which to broadcast their discontent, so companies should beware, and be aware of their social media reputations.
Still, today when responding to @tomswift’s tweet, I found myself wondering aloud about how long social media will have such power. Will there be a point at which there are so many people saying so much about a company that individual issues will go unserviced, perhaps even unheard–as now is often the case with overloaded email boxes?
I know that today, if I were to send an email to...





