Delivering Superior Customer Experiences in the Contact Center

Research Library Featured Content

Title	Date	Company	Type
How to Engage Senior-Level Decision Makers: Point of View Selling	2012-02-20	The Forum Corporation	Research Report
Taming The Government Beast: ServiceOntario	2011-12-04	Bill Hogg & Associates	Case Study
The J. M. Smucker Company and Foreign Market Penetration	2011-11-24	Dr. Johnny D. Magwood	Case Study
Business Transformation: Porter’s Five Force Model or Telescopic Observations?	2011-11-14	Dr. Johnny D. Magwood	Case Study
The 99%ers/Occupiers are also Customers	2011-10-17	Dr. Johnny D. Magwood	Case Study
Relationship Marketing Theories Taxonomy: Marketing and Managing the Customer Relationship	2011-10-06	Dr. Johnny D. Magwood	Research Report
B2B email marketing workshop - best practices	2011-09-15	SalesFUSION	On-Demand Webcast
Four Basic Business Ethical Theories; Are You and Your Team Members Living Them and Should You?	2011-09-08	Dr. Johnny D. Magwood	Case Study
Leadership Operational Plan for Difficult Times	2011-08-11	Dr. Johnny D. Magwood	Case Study
Consumers Can Measure and Manage Energy Consumption:	2011-07-25	Dr. Johnny D. Magwood	Case Study