Editor's Picks

Each week CustomerThink Founder and Editor-in-Chief Bob Thompson picks the 10 best posts of the previous week, considering content quality, popularity and reader engagement. These posts are promoted in CustomerThink's Advisor email newsletter. Enjoy!

Title Post date Author Type Views Replies
Pulling the Right Levers to Optimize Topline Growth: Inside Scoop with Eloqua CTO Steve Woods 2012-05-20 steve_woods Interview 1,066 0
Social Trust – the Core of the Social Universe 2012-05-16 sales20network Blog 859 6
Anatomy of a Service Visit 2012-05-15 chris_travell Blog 916 0
Call It Mobile Yellow 2012-05-15 James Tenser Blog 498 0
New Report Confirms Immaturity of Most Marketing Automation Deployments 2012-05-15 HJSewell Blog 797 0
If mobile is the needle – social is the thread 2012-05-14 sales20network Blog 696 0
Connecting the dots of word of mouth, customer loyalty and customer service 2012-05-14 adrianswinscoe Blog 595 0
The system: the cause of and solution to a business’ problems 2012-05-13 JohnQShift Blog 916 4
Who get you more business leads Google+ or Pinterest? 2012-05-12 inblurbs Blog 1,212 0
Sorry NPS, I’m not buying (it).. 2012-05-12 wimrampen Blog 1,216 2
Beware the Customer King 2012-05-10 jim_signorelli Article 1,066 0
Facebook ‘likes’ don’t increase brand preference or sales 2012-05-09 teqtonic Blog 1,440 0
Intimacy in the Aisles: How to Distinguish the Customer Experience 2012-05-09 Bryan Pearson Blog 876 0
To Ignite Your Customers, Fire Up Your Employees 2012-05-08 SheridanOrr Blog 1,112 1
Five things to do right now that will drive more value from customer feedback 2012-05-08 aramshaw Blog 887 0
The Best Likelihood to Recommend Metric: Mean Score or Net Promoter Score? 2012-05-07 bobehayes Blog 1,076 12
AmEx: High Value Customer Service Drives Shareholder Value 2012-05-07 e_roman Blog 549 0
Content Strategy Must Reach Beyond Marketing 2012-05-07 ArdathAlbee Blog 1,826 0
Employee Ambassadorship and Advocacy: Living the Promise of 'Wow' Customer Value Delivery (Part I) 2012-05-06 michael_lowenstein Blog 813 0
Of Habit and Target 2012-05-05 James Tenser Blog 489 0
Six Exciting Opportunities at the Edge of Sales 2012-05-03 andrew_rudin Blog 878 0
The Cost-Per-Lead Fallacy in Measuring B2B Lead Generation Investments (Pt 3 of 3) 2012-05-03 pointclearpd Blog 1,721 1
What does good look like in terms of Researching the Customer Experience? 2012-05-03 paul_weston Blog 1,047 0
Strategy First, Platform Second ... Please! 2012-05-01 vdimauro Blog 1,253 0
Design the Experience from the Customer Viewpoint 2012-05-01 franzann Blog 1,199 6
From Mentions to Meaning: An Analytics Journey 2012-04-30 seth_grimes Article 3,137 2
Values purpose and meaning 2012-04-29 JohnQShift Blog 994 0
Stop the Insanity; A View on Social Media ROI for Lead Generation 2012-04-28 pm2662 Blog 1,404 0
DocuSign Revs up Revenue Engine with Collaboration, Content and Technology 2012-04-28 bob_thompson Blog 1,873 0
Instagram vs. Kodak: Smart Customers Sidestep Stupid Companies 2012-04-28 Michael_Hinshaw Blog 1,195 0
Customer Loyalty Programs: Stats, Facts and Opinions 2012-04-25 shephyken Blog 1,478 3
You want to listen to the Voice of the Customer, but do you want to change? 2012-04-25 Keith Schorah Blog 1,058 0
What Makes Dumb Sales Questions Dumb? 2012-04-25 andrew_rudin Blog 1,367 1
The Cost-Per-Lead Fallacy in Measuring B2B Lead Generation Investments (Pt 1 of 3) 2012-04-24 pointclearpd Blog 1,492 0
Why Clients Don’t Buy What They Say They Want. 2012-04-24 danwaldo Blog 962 0
Macy's Marketing Transformation: From "Mad Men" to "Math Men" 2012-04-23 bob_thompson Blog 2,572 0
Buyer 3.0 (a.k.a. What Social Tells You About Buyers) 2012-04-22 chriscrandell Blog 1,950 0
What comes first . . . happy employees or happy customers? 2012-04-22 9inchmarketing Blog 2,539 2
Are You Selling Value, or Values 2012-04-22 stevensreeves Blog 976 0
Ten Red Flags for Innovation: Why It Fails 2012-04-22 Stefan_Lindegaard Blog 1,086 0
Social Media Guidelines: How IBM Does It 2012-04-18 Stefan_Lindegaard Blog 1,706 1
Big Data has Big Implications for Customer Experience Management 2012-04-17 bobehayes Blog 1,828 0
Digging into ‘customer-centricity’: what is the defining feature of a ‘customer-centric’ company? 2012-04-17 maziqbal Blog 1,386 4
‘Stop Selling!’—A Trendy Idea, But Bad Strategy 2012-04-16 andrew_rudin Blog 1,595 3
How an Online Community Generated 100 TurboTax Innovations: Inside Scoop with Vanessa Valenzuela of Intuit 2012-04-16 vanessa_valenzuela Interview 1,251 0
Universal Lead Definition: Why 61% of B2B marketers are wasting resources and how they can stop 2012-04-16 brianjcarroll Blog 966 0
New Research on Hard Benefits of Online Customer Communities 2012-04-15 ken.thompson Blog 1,177 0
Customer Data Management: 7 Best Practices to Get More Value From Your CRM Investment 2012-04-14 Subodh_Rane Article 2,196 0
The difference between Inside-out and Outside-In thinking. 2012-04-14 stowers Blog 1,699 3
Exploring new frontiers of real time customer feedback 2012-04-13 brianvellmure Blog 1,232 0
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