• Computers / Technology
  • Private
  • 50-99 employees
  • 1995

Contact Information

137 Heritage Woods Drive
Akron OH 44321
http://www.virtualhold.com

Virtual Hold Technology

Business Overview

Founded on the principle that customers demand and deserve respect for their valuable time, Virtual Hold Technology is the leader is virtual queuing solutions for contact centers.

Solutions Overview

Say "goodbye" to hold music and "hello" to increased productivity. Virtual Hold calculates expected wait time, saves your place in line with a virtual placeholder and let's you hang up. The solution will call you back when it's you're turn in the time promised and immediately connect you with a customer service representative.

Types of solutions offered

  • Licensed Software
  • Professional Services

All Content from Virtual Hold Technology

Title Type Date
Communicate in Context to Build Your Brand White Paper 2012-03-30
Why Your Customers Should Never Have to Wait on Hold Again White Paper 2010-07-16
The Total Economic Impact™ Of Virtual Hold’s Virtual Queuing Solutions Research Report 2009-08-28
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