- Business / Legal Services
- Private
- < 10 employees
- 2002
Contact Information
22 Springalls Wharf, 25 Bermondsey Wall WestLondon Se164TL
smith+co
Business Overview
Provides consulting advice in the areas of Customer Experience research, design and delivery.
Solutions Overview
Our founder, Shaun Smith provides key note speeches to educate senior executives about the benefits of CEM. We work internationally with organisations who see CEM as a primary source of differentiation. Our solutions start with research, continue through design and deployment and finish with measuring results.
Types of solutions offered
- Professional Services
All Content from smith+co
| Title | Type | Date |
|---|---|---|
| Innovating Customer Experiences in a Socially Connected World | White Paper | 2011-08-12 |
| Aligning People with Strategy | Research Report | 2008-05-31 |
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Community Sponsor
Spaces by Moxie™
Connecting employee collaboration and customer communication into a single suite.
— Exclusive Sponsor of SocialBusinessOne.com —
Blogroll
Featured Resources
- The Power of Text Analytics in Customer Experience Programs
- Consumer Views of Live Help Online 2012: A Global Perspective
- Take Collaboration Tools Off the Shelf and Put Them to Work!
- Maximize social brand management with community. Go beyond Facebook and Twitter.
- Customer Experience Management Maturity: Going Beyond the Single Touchpoint
