• Computers / Technology
  • Public
  • 500-999 employees
  • 1997

Contact Information

136 Enterprise Blvd.
P.O. Box 9300
Bozeman MT 59718-9300
http://www.rightnow.com
1-406-522-4200

RightNow Technologies

Business Overview

RightNow Technologies, Inc., (NASDAQ: RNOW) provides organizations with industry-leading on demand solutions to build customer-focused businesses. RightNow's acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers.

Approximately 1,800 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, Nikon and the Social Security Administration.

Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe, Asia and Australia.

Solutions Overview

RightNow provides a complete solution for real-time visibility across all customer-facing departments, maximizing the efficiency of your organization and helping to provide a superior customer experience.

Consumers have made this the Social Economy and service managers are realizing that happy consumers can create a groundswell of support. CrowdService, leveraging the wisdom of your customers to help others, affords not only cost savings but also improves customer experiences and drives loyalty. Click here for this free white paper to learn more.

Types of solutions offered

  • Software-as-a-Service
  • Professional Services

All Content from RightNow Technologies

Title Type Date
Best Practices For Innovating in a Customer Community White Paper 2009-10-21
CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support White Paper 2009-09-23
Seven Ways to Out-Service the Competition: Exiting the Recession a Leader White Paper 2009-09-15
Customer Service Meets Social Media: Best Practices for Engagement White Paper 2009-06-25
Contact Center ’09: Five Steps to a Lean, Customer-Centric Organization White Paper 2009-06-03
Sony Online Finds ROI in Customer Service Investment White Paper 2009-03-20
Winning on Service in an Uncertain Economy White Paper 2009-02-24
Customer Experience Makeover—A Practical Approach to Competitively Differentiated Service White Paper 2009-02-24
2008 Customer Experience Impact Report—By Harris Interactive and RightNow Research Report 2009-01-20
Optimizing the Multi-Channel Agent Desktop—Empower your Customers and Frontline Employees White Paper 2009-01-19
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