• Industry: Other
• Company Type: Private
• Company Size: 50-99 employees
• Year Founded: 1984

Contact Information

300 Concord Rd.
Suite 330
Billerica MA 01821

http://www.omegascoreboard.com
info@omegascoreboard.com
(978) 715-2900

Omega Management Group Corp.

Business Overview

Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, key account retention strategies, win-back strategies and marketing of customer satisfaction results to stakeholders and the marketplace.

Solutions Overview

Omega’s proprietary Customer Experience Management Playbook StrategyTM comprises a 12-step process designed to help any business consistently exceed customer expectations for service and support quality. This CEM principle isn't limited to customers; it extends to prospects, suppliers, partners and employees. Each of these groups ultimately has an impact on a company's competitiveness and bottom line performance.

Types of solutions offered