• Industry: Business / Legal Services
• Company Type: Private
• Company Size: 10-49 employees
• Year Founded: 2001

Contact Information

Room 602, 168 Queen's Road Central,
Central
Hong Kong 852

http://www.cemcertification.org
info@g-cem.org
+852 3576 6806

Global CEM (Global Customer Experience Management Organization)

Business Overview

Global CEM helps companies to create effective customer experience. Our patent-pending methodology combines the art and science of Customer Experience Management (CEM) in experience innovation and assessment. Global CEM runs the world-leading CEM certification program in Amsterdam, Barcelona, Copenhagen, Dubai, London, Frankfurt, Johannesburg, Istanbul, Paris, Shanghai, Hong Kong, Singapore, and San Francisco with clients from 51 countries in five continents. www.G-CEM.org is the only bilingual CEM portal in the world, serving 117,000 business executives with exclusive CEM white papers, research reports and articles contributed by our 15 International Partners.

Solutions Overview

The Branded CEM Method deploys time-tested theories and uncommon principles in a structured approach for experience design and innovation. The X-VOC Research Method evaluates touch-points’ effectiveness in deriving positive emotions and brand differentiation. The Purchase Experience Assessment And Optimization Method improves sales performance by identifying the critical moments during a buying process. The three methodologies synergize one another in Service, Marketing and Sales to create an effective experience to your target customers. Our CEM Services include: Methodologies and Process Model Workshop; Touch-Points and MOT Assessment and; Effective and Branded Experience Innovation.

Types of solutions offered