• Industry: Computers / Technology
• Company Type: Private
• Company Size: 500-999 employees
• Year Founded: 1968

Contact Information

55 Merchant St.
Cincinnati OH 45246

http://www.cincom.com
info@cincom.com
1-800-2CINCOM

Cincom Systems, Inc.

Business Overview

Since 1968, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom recognizes that it is your people—your customer-facing employees—who represent your brand. And in each conversation, it is the experience that they deliver to your customers that either builds value for your brand or destroys it. Cincom's Customer Experience Management initiative is focused on helping companies and its employees to consistently deliver experiences that not only build your brand, but are valuable to both your customers and to your organization. Cincom is an IBM Premier Business Partner.

Solutions Overview

Cincom Synchrony guides winning conversations by leveraging the insight you have about each customer in the context of each interaction. Synchrony intelligently guides your agents in even the most complex customer-service and upselling situations. It insulates agents from processes and workflow that don’t add value to the conversation while simultaneously presenting value-added guidance, personalization and expert recommendations. This enables employees to respond quickly and appropriately to each customer for more effective interactions. Cincom Synchrony brings your Customer Experience Management (CEM) strategy to life in a realistic, operational model that grows your business while improving operational results.

Types of solutions offered