• Industry: Computers / Technology
• Company Type: Private
• Company Size: 100-499 employees
• Year Founded: 2001

Contact Information

2465 E. Bayshore Rd, Ste 300
Palo Alto CA 94303

http://www.attensity.com
sales@attensity.com
650-433-1700

Attensity

Business Overview

Attensity provides semantics-based software that accurately "reads" customer conversations to deliver a complete Customer Experience Suite, with applications to monitor, analyze, route, respond to, reuse, and deliver information in emails, documents, call notes, surveys, FAQs, forums and social media.

Solutions Overview

Attensity Analyze for Voice of the Customer mines and reports on customer conversations from text in surveys, CRM notes, and emails along with web communities, Twitter, and other social media sites.

Attensity Respond “reads” communications, routes, and responds as appropriate – whether those communications are direct via your email channel, or indirect, via forum posts or tweets.

Attensity Service offers an intelligent semantic knowledgebase, Agent Service Portal and a Self-Service application that mines internet and other sources and enables your customers to effectively self-serve while your agents are empowered to extend informed and efficient service support real-time.

Types of solutions offered