Alan See

Your Fanatical Support Is Making Me Uncomfortable

Posted by Alan See on June 2, 2011
comments 1 comments  |  1797 reads

Maybe it’s just me and my Midwestern roots.  But when you come at me full forces with “fanatical support” speak I feel a bit uncomfortable.  Should I tell you my true feelings when you end our conversation with this question?

 

“Have I answered all your questions and delighted you?”

 

In truth you were not empowered to resolve my situation.  So at the end of the day, I still have questions, and I’m really not delighted.  Let me put it this way …

 

“You were very polite and I thank you for your time.  It’s my sincere hope that some day your management will actually trust you enough to empower you to fix these situations in one simple call.”

 

Other than that, everything is just fine.  I hope you have a great day!


Republished with author's permission from original post by Alan See.

Alan See

Alan See is CMO and Vice President at MindLeaders. His background also includes time as an associate faculty member at the University of Phoenix where he facilitated courses in Marketing and Management Theory. He holds a bachelor of arts in business and an MBA from Abilene Christian University.
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1 comments »

Damian Konopka

Damian Konopka

June 4, 2011

That is GoDaddy in a nutshell, I'm a afraid...

Seven years ago GoDaddy caught my eye with those ridiculous commercials (I'm a red-blooded guy, too) and I bought my first domain with them...and later my 63rd the other day. That's all good -- it's their hosting that sucks and every time I get off the phone with one of their tech reps I end up figuring out the solution to my problem thru Google or Twitter or even FB.

I'll put it this way:

"Thanks a lot for keeping me on hold for 15 minutes and not solving my problem. But it's not you -- it's me. Time for a CDN. If only I could extricate myself cleanly without hours and hours of work to update my ENTIRE business practically (they do NOT make it easy to switch hosting providers). I'll leave it at that -- don't mean to bash GoDaddy, but you really struck a chord.

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