Mei Lin Fung

Jawdroppingly fun way to generate Customer Experience! Gamestorming - How an idea ignited Starbucks

Posted by Mei Lin Fung on July 31, 2010
comments 0 comments  |  2476 reads
How cool is this? Just after writing about Health spaces, I find this great social network story about playing games to design new experiences that engage customers -

Watch this video - and bring innovation and fun into your workplace - AND improve your customer relationships with new ideas from the people who care - employees in your business !

Gamestorming Ignite presentation


Republished with author's permission from original post by Mei Lin Fung.

Mei Lin Fung

Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 27. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung
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