But If You Do Use Twitter To Communicate With Customers…

…here’s Tactic 82 from

If It Wasn’t For The Customers I’d Really Like This Job:  Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As  A Cucumber

It is incredibly easy for misunderstanding to occur in short form messages due to characters limitations. That’s another reason to switch away from interacting on places like Twitter when dealing with a customer or customers. It’s also important to make sure you “tweet” only one idea/topic per short message, avoid abbreviations if possible, and take time to craft that one topic.  Express the idea simply.

Tweeting and other short forms of communication may look easy, but in fact, they are much harder to write than other longer forms.

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