Advisory Board

CustomerThink covers a broad array of topics related to customer-centric business strategy and execution. Advisory Board members provide input to CustomerThink's editorial agenda, programs and community design. Each Advisor is aligned with one of CustomerThink's specialized communities, focused on a major site topic. Current Advisory Board members are as follows (in alphabetical order):

Jack Dean FASTpartners
Jack is Managing Partner of FASTpartners, a sales training company that helps sales professionals improve their business/financial acumen and executive selling skills. Jack has extensive buy-side executive experience in his previous role as a Fortune500 CFO. He also has over ten years of experience in the global sales training industry working with sales professionals in a number of vertical industries including technology, financial services, and professional services. Jack is an Advisory Board member of CustomerThink and author of the Selling Financial Value blog.

Lynn Hunsaker ClearAction
Lynn Hunsaker helps companies improve enterprise-wide customer-centricity and profitability through ClearAction customer experience management consulting. She led customer experience initiatives in large companies since 1989, and authored 3 books, including Innovating Superior Customer Experience. See the ClearAction B2B CEM Benchmarking Study and newsletter.

Jacob Morgan Chess Media Group
Jacob Morgan is the Principal of Chess Media Group, a social business consultancy that works with clients on developing internal and external social business strategies. Jacob is also the co-author of Twittfaced, a social media 101 book for business, and authors a top ranked AdAge blog on Enterprise 2.0 and Social Business.