Advisory Board

CustomerThink covers a broad array of topics related to customer-centric business strategy and execution. Advisory Board members provide input to CustomerThink's editorial agenda, programs and community design. Each Advisor is aligned with one of CustomerThink's specialized communities, focused on a major site topic. Current Advisory Board members are as follows (in alphabetical order):

Jack Dean FASTpartners

Jack is Managing Partner of FASTpartners, a sales training company that helps sales professionals improve their business/financial acumen and executive selling skills. Jack has extensive buy-side executive experience in his previous role as a Fortune500 CFO. He also has over ten years of experience in the global sales training industry working with sales professionals in a variety of vertical industries including technology, financial services, and professional services. Jack is a former Advisory Board member of CustomerThink and author of the Selling Financial Value blog.

Lynn Hunsaker ClearAction

Lynn Hunsaker helps companies improve enterprise-wide customer-centricity and profitability through ClearAction customer experience management consulting. She led customer experience initiatives in large companies since 1989, and authored 3 books, including Innovating Superior Customer Experience. See the ClearAction B2B CEM Benchmarking Study and newsletter.

Jacob Morgan Chess Media Group

Jacob Morgan is the Principal of Chess Media Group, a social business consultancy that works with clients on developing internal and external social business strategies. Jacob is also the co-author of Twittfaced, a social media 101 book for business, and authors a top ranked AdAge blog on Enterprise 2.0 and Social Business.

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