Advisors

CustomerThink "Advisors" are the top 25 most popular authors based on total views of all posts in the past year. Advisor status is updated quarterly. Shown below are the Advisors as of June 30, 2010, sorted by author ranking.

Bob Thompson, CustomerThink Corp.
Bob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and founder of CustomerThink.com. Thompson is a popular keynote speaker, blogger and author of numerous reports, articles and papers, including CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support.



Harish Kotadia, Ph.D., Social CRM and Analytics Consultant
Harish Kotadia, Ph.D. is an award winning CRM Project Manager passionate about Social CRM, Enterprise 2.0, Cloud Computing, SaaS, Analytics from Dallas, Texas, USA.



Axel Schultze, Social Media Academy
Social media practitioner, CEO of Xeesm, founder of the Social Media Academy, Silicon Valley entrepreneur, book author of “Channel Excellence”, frequent speaker at industry events, and winner of the 2008 SF Entrepreneur award. Former CEO of BlueRoads, Infinigate, Computer2000.



Esteban Kolsky, ThinkJar, LLC
Esteban Kolsky is the founder of CRM intelligence & strategy where he works with vendors to create go-to market strategies for Customer Service and CRM and with end-users leveraging his results-driven, dynamic Customer Experience Management methodology to earn and retain loyal customers. Previously he was a well-known Gartner analyst and created a strategic consulting practice at eVergance.



Dick Lee, High-Yield Methods
Consultant, author and educator Dick Lee, founded High-Yield Methods. In addition to his overall CRM expertise, Dick developed the first, "outside-in," customer-centric process approach, Visual Workflow. While helping clients implement CRM, including designing customer-centric process, HYM aligns process with business strategies and technology with process. For more information visit www.h-ym.com.



John Moore, The Social Ecosystem Lab
For the last decade I have worked as a senior executive and have deep experience with engineering and social business strategies. My years of experience have allowed me to balance engineering and marketing skills to deliver high quality SAAS applications on time while concurrently moving Social Business principles forward.



Kevin Stirtz, Stirtz Group LLC
Kevin Stirtz is the Amazing Service Guy, a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times. Get a free copy of Stirtz's Amazing Service Toolkit.



Graham Hill, Customers & More
Graham Hill is the founder of customer management consultancy Customers & More. He has more than 20 years of experience in customer-driven change programs with companies of all shapes and sizes. He can be contacted at graham(dot)hill(at)web(dot)de. [Blog: Customer Insider]



Peter Cohan, The Second Derivative
Peter Cohan is the founder and principal of The Second Derivative, focused on helping software organizations improve the success rates of their demos. In 2004, he enabled and began moderating DemoGurus®, a community web exchange on software demonstrations. He is the author of the book Great Demo! - how to prepare and deliver surprisingly compelling software demonstrations.



Andrew Rudin, Outside Technologies, Inc.
Andrew (Andy) Rudin is Managing Principal of Outside Technologies, Inc., specializing in sales strategy for technology companies, and writes The Contrary Domino blog. He holds a master of science in management information technology from the McIntire School of Commerce, University of Virginia. Follow me on Twitter or get in touch by email or phone.



Vanessa DiMauro, Leader Networks
Vanessa DiMauro is CEO of Leader Networks, a research and strategy firm that helps organizations create enterprise-level online communities. She is an Executive In Residence at Babson College, and serves as a Research Fellow for the Society of New Communications. She works with leading companies to create social media strategy and align with operations for positive results.



Stan Phelps, Synergy Events
Stanley G. Phelps is Executive Vice President at Synergy Events. Synergy is an award winning experiential marketing agency specializing in mobile marketing tours, pr events, product launches and sponsorship activation. Stan provides strategic direction for the marketing and creative for the agency, as well as developing new client relationships.



Jacob Morgan, Chess Media Group
Jacob Morgan is the Principal of Chess Media Group, a social business consultancy that works with clients on developing internal and external social business strategies. Jacob is also the co-author of Twittfaced, a social media 101 book for business and authors a top ranked AdAge blog on Enterprise 2.0 and Social business.



Wim Rampen, Passionate About (Social) Customers
I offer fresh perspectives on your Customer related challenges. Perspectives based on 13+ years experience in (leading) Customer facing departments & projects. In solving the challenges you face I trust on analytical and creative methodologies for analysis/research, problem definition, ideation, testing & implementing the solution(s) we create together. For more information visit Wim Rampen's blog.



Colin Shaw, Beyond Philosophy
Colin Shaw founder of Beyond Philosophy, the leading experts in the customer experience, is an international author of three best-selling books on customer experience. Beyond Philosophy provides consultancy, training and customer insight research from its offices in London, England, and Atlanta, Georgia in the United States. Visit Shaw's blog at ExperienceClinic.com. Follow Colin Shaw on Twitter ColinShaw_CX



Lior Arussy, Strativity Group
Lior Arussy is the president of Strativity Group and the author of five books, including Customer Experience Strategy The Complete Guide From Innovation To Execution (4i, 2010). To learn more about customer strategies, sign up for Arussy's newsletter.



Tatyana Kanzaveli, Social CRM World
Tatyana Kanzaveli has broad experiences in sales/marketing/technology areas. She held executive roles in number of start-ups and large multinationals. She was an early adopter of social media/social networking channels, using them to build successful online and face-to-face communities. Tatyana runs strategic social media marketing consultancy http://scrmworld.com . She can be reached on Twitter: @glfceo.



Shaun Smith, smith+co
Shaun Smith, whose acclaimed books include Managing the Customer Experience, has been a catalyst in expanding focus from customer service to customer experience. He speaks and consults to leading brands internationally. Shaun was recently voted one of the UK's top business speakers. For details see smith+co.



Bob Apollo, Inflexion-Point
Bob is founder of Inflexion-Point - applying a systematic, evidence-based approach to help B2B clients generate customer value, eliminate wasted effort and improve marketing and sales performance. UK-based, Bob previously held senior sales, marketing and C-level global positions in the high-tech sector.



Mitch Lieberman, Comity Technology Advisors
A passion for Social Business, which is forming at the intersection of Social Media, Enterprise 2.0 and Social CRM; It is this intersection, and the fast pace of Social Media adoption which make this topic extremely important and interesting. I am a process driven implementer, building solutions that make sense, taking into consideration people, process and technology, in that order.



Neal Schaffer, WindMill Networking
Neal Schaffer is the President of Windmills Marketing, a Social Media Strategic Consultancy. Neal is also an internationally recognized social media speaker and author of "Windmill Networking: Understanding, Leveraging & Maximizing LinkedIn."



Mike Boysen, Effective CRM
Mike Boysen, founder of effective-crm-consulting.com, has been a CRM consultant and developer for over 15 years. He became tired of the "software is the solution" mentality in the middle market and has dedicated himself to promoting the true meaning of CRM. CRM starts with a customer focused strategy and ends with software. Anything else is simply backwards.



Lynn Hunsaker, ClearAction
Lynn Hunsaker helps companies improve customer-centricity and customer experience innovation, through ClearAction customer experience management consulting. She authored 3 handbooks: Customer Experience Improvement Momentum, Metrics You Can Manage For Success, and Innovating Superior Customer Experience. See Customer Experience newsletter.



Dave Brock, Partners In EXCELLENCE
Dave has spent his career developing high performance organizations. He worked in sales, marketing, and executive management capacities with IBM, Tektronix and Keithley Instruments. His consulting clients include companies in the semiconductor, aerospace, electronics, consumer products, computer, telecommunications, retailing, internet, software, professional and financial services industries.



Francis Buttle, Francis Buttle & Associates P/L
Francis Buttle heads up Francis Buttle & Associates and is visiting professor of management (Marketing and CRM) at Macquarie Graduate School of Management, Sydney. He is author of Customer Relationship Management: Concepts and Technologies, now in its second edition, and Social CRM: what is it and what does it mean for your business? which can be downloaded at www.buttleassociates.com.