• Joshua Paul

    101 Online Community & Social Business Trends to Watch in 2012

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    One of the most important things that we have learned in helping companies and associations implement social business models is to listen. At the end of each year companies, media sites, and consultants all lay out what they think will happen and what is important for the next year. We believe that there is great data in listening to those predictions and analyzing the trends inside these trend lists.

    Here are 101 online community and social business trends for 2012 from some of the brightest minds in business. Some of the business people whose predictions are listed below are very well known and others are lesser known, though all are insightful. What trends to you see?

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  • Sameer Patel

    IBM Lotusphere 2012: The Old Lotus Has Wilted

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    +1 for Social Business. IBM is in. Whole hog.

    6000+ faithful Lotus attendees and 100s of Lotus Partners got fed IBM’s ebusiness equivalent play for the 21st century. Simply put, that they are betting their entire portfolio of collaboration solutions, both old and new on Social Business.

    One fat caveat before I put my thoughts here. Connections Next, IBM’s enterprise social software offering that was the star of its presentation won’t be here until later this summer. But given the play it got at Lotusphere 2012 and IBMConnect, it’s too large a bet on IBM’s Collaboration portfolio to not consider seriously.


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  • David Raab

    Nimble Adds Social Data to CRM

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    I had an intriguing demonstration yesterday from social CRM vendor Nimble. Since “social CRM” could mean just about anything, it’s important to explain what Nimble actually does: it combines traditional contact management with automated access to social media information about those contacts.

    That might not sound like much, but in practice it’s pretty darn slick.

    Here’s how it works. Say you’re selling a product related to, oh, circuit boards. You can do a Twitter search for messages on that keyword, scan the Twitter profiles and Klout scores of people sending those messages, and push a button to add the interesting people to your contact list. Once you’ve added a contact, Nimble will automatically display their most recent Twitter, Facebook and LinkedIn activity every time you call up their record and let you send them messages through any of those products or by email. This is all done in the same system as traditional contact management activities: tagging contacts, assigning tasks and events, sending and receiving emails, tracking deals, building lists, searching your database, and managing your calendar.

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  • Matt Heinz

    How to get your CEO to blog and tweet more

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    It’s not for everybody.  For many CEOs and others in leadership or influential positions, getting them to participate (if not lead) via the social Web may be an ongoing, uphill battle.

    But I’m talking with more and more CEOs that truly want to give it a go, to engage with their customers and other key constituents more actively via social channels, to accelerate their own thought leadership and personal brands via more frequent writing.

    For those CEOs – the ones who should be more active and have a propensity to do it – here are six tips to get them motivated and moving.

    1. Make it easy to get started
    Break down the start-up process into small, bite-sized steps. Sit down and walk them through the basics if necessary, or point them towards guides that take just a few minutes per step. Then give them a deadline to get it done. Especially if they want to get it done anyway, they might need it made easier plus a little accountability (deadlines) to make it happen.

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  • Marc Meyer

    Chances Are You’ve Met Less Than 5% of the People in Your Social Network

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    The difference between a friend, an acquaintance and the friends and acquaintances we have met online is blurring…Social media would seem to dictate or would assume that I’m supposed to develop or have developed these deep online, networked, connections, i.e. That I have met them. Jay Baer calls it false intimacy. Does it matter that I have not met them? Absolutely not. Or maybe it does…

    But maybe we should quickly look at what the definition of “connected” is. Check this out:

    con·nect·ed http://img.tfd.com/m/sound.swf (k-nktd)

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  • Becky Carroll

    Measuring the Impact of Social Media

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    This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post at the link above to check out the full list of posts from numerous well-known social media thought leaders.

    There are many ways to measure the success of social media at an organization. Some of these metrics are often focused only on tactical results (ex: number of followers or fans). Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). On occasion, we see true ROI calculated from social media initiatives.

    Most companies, however, view social media ROI in the same way they view the legendary pot of gold. They believe that it is there, and they keep looking for it even though it eludes them. Finding ROI in your social media initiatives doesn’t have to be imaginary. As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. In order to answer this question, one must consider the true cost of managing a social media program.

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  • Axel Schultze

    Marketing Re-engineering and the new CMO

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    Social media spans the whole gamut from marketing, PR, support, product management and sales through the entire organization. Social Media became the new way for higher integration with the market. It offers marketing departments a whole new opportunity to interact with the entire organization.

    CIO or CMO?

    In many of the larger organizations the CIO (Chief Information Officer) is busy taking care of network infrastructure, computing power, security, ERP systems and much more. And so it is actually the CMO who is weaving the network for the market interaction model that has just expanded like the big bang over the universe of a business. In other words the new CMO will gain significantly more influence and watch the business as a whole – no longer just from a promotional perspective.

    What is the new CMO up to?

    She or he is re-engineering their respective marketing organization. While in the past it was mainly about advertising, events, collateral material, brand development and PR a new very strategic function is entering the CMO office: Social Media Services for the entire organization.

    Social Media Monitoring

    Instead of just doing the nice charts from a brand point of view, why not providing all departments with the most up to date voice of customer. Providing insights for support, product management, sales, logistics, finance and whoever else is in touch with customers and prospects. Creating networked escalation procedures to fulfill an immediate response promise.

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  • Jesse Noyes

    Video: What’s Holding Back UK Marketers from Social?

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    If you think everyone is jumping into social advertising, think again.

    A recent survey of UK marketers at ad:tech London found that 66% were currently running, or planning to use, social advertising. But that’s well below the 85% US marketers who said the same thing to the Pivot Conference and Brian Solis.

    So why are UK marketers lagging behind?

    According to Kath Pay, co-Founder of Plan to Engage, the issue is that marketers in the UK and Europe are approaching social with an ad hoc point of view. And without integrating a social media strategy with more familiar channels like email marketing, you can’t see the real value of social advertising.

    I recently met up with Kath and asked her a few questions about these very issues impacting social media marketing in Europe. Enjoy!

    YouTube Preview Image

    What do you say? Is integration the issue holding many European marketers from fully embracing social advertising?

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  • Adam Honig

    Warning: Customers Require Social Service In 2012

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    Can you hear your customers' cries for help?


    With people spending more time than ever Facebooking, tweeting, and relying on online communities for products, services, and authoritative information, organizations naturally have begun asking: How do we turn social networks to our business advantage, especially when it comes to customer service?

    Cue the emerging concept of social service — customer service, with a social networking overlay — which continues to evolve just as quickly as the concept of social media itself.

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  • Louis Foong

    Let’s Put Social Media in Its “Place”…Remember that it cannot “Replace” Sales

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    At a recent business networking event, an excited senior executive was telling me all about his B2B organization’s brand new social media marketing strategy. I was curious to know what kind of results the company is expecting to see. With much enthusiasm and palpable optimism, the executive told me they were planning to increase market share by 20% over the last year. Not a bad target I thought, although I did not ask for details on numbers.

    Yet, when I probed further to ask what other sales and marketing initiatives were being put in place to achieve that goal the answer shocked, but did not surprise me. He told me how their sales and profits had dropped over the last year and that they had lost significant market share. To counter that, the company has downsized their sales team considerably and is going full steam ahead with social media. And all this to regain the lost market share from last year! I could not help think how immature and short-sighted this approach is. To actually believe that social media can “replace” the flesh and blood and mind of sales people! Seriously, I think it’s time someone put social media in its place.

    Yes, I do believe it has its place and quite an important one too—right in the middle of an integrated approach where sales and marketing are united under one umbrella and traditional B2B lead generation methods are used along with newer, more nimble processes. Here’s what I think social media for B2B can and should be:

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